uchechukwu kalu

A well –versed solution driven Business Analyst with proven track record in delivering successful change and Transformation projects. The experiences gained across range of sectors as NHS, Regulatory, Finance and Real Estate have enabled me to attain various companies’ strategic, operational and Tactical aspirations. Over the years as a Business Analyst, I have gained valuable experience in managing stakeholders across various strata of the Organization. I also have played a central role in the definition, creation and refining of a new processes by means of requirement management all the project life cycle, coupled with excellent interpersonal skills, my analytical skill, communication skill and Problem solving skill have enabled me to thrive as a successful Business Analyst.

Business Analyst -EPR Solutions  (Contract)

FGH,NHS Barrow-in –Furness , Cumbria                                          November 2022 - Present 

• Analysed existing IT system, business models, and requirements from users and clarified what needed to be achieved as part of the systems development planning phase.
• Collaborated with team members and other stakeholder on sprints planning and selected backlog items for the sprint.
• Coordinated requirements elicitation and analysed complex data drawn from multiple sources.
• Facilitated meetings and workshops with sponsors, project team, users and stakeholders.
• Involved in the test of systems including applications and hardware to determine whether they meet the requirements.
• Liaised with developers and end users to map and deliver high level designs as well as functional and non-functional specifications in well drafted use cases and user stories.
• Utilized JIRA, SCRUM and risk management strategies to anticipate, manage, and provide solution to upcoming issues.

Business Analyst 

ODUS Ltd. (Real Estate)                                                    November 2021 –October 2022, London, UK

• Provided support and oversight in establishing remediation plans to resolve gaps in marketing and sales practices at assigned business units and/or corporate functions which increased overall performance by 50%.
• Worked with various business units like marketing, finance, logistic, developers in building monthly and quarterly budgets and forecasting expenses and losses related to loss events in the future.
• Created business requirement documents (BRD) and functional specifications documents(FSD) towards various digital transformation projects by interacting with the technical team and business units stakeholders.

Business Analyst

Heritage Bank                                                                December 2019 - October 2021, Lagos, Nigeria

• Proffered several business solutions on banks products and services offering, analysing customers feedback to match the right product to the right target audience.
• Gap Analysis and requirement workshops with stakeholders and senior Management through power points or Excel for approvals and recommendations. 
• Enhanced the Customer Relationship Management (CRM) system by negotiating with customers and taking feedback to improve various business products and processes, this resulted in increased customer experience of 90% rating.
• Created process improvement for credit facilities management which resulted in a reduced response time from5 working days to 24hrs operations TAT.

Business Development Manager                             September 2015 - October 2019, Lagos, Nigeria

Polaris Bank Limited

• Gathered information from Clients during meetings and proffering solutions to them by matching the right product for their solution and change using Gap Analysis and making presentations of the meeting outcome to senior Management through power points or Excel for approvals and recommendations. 
• Provided Liability and Risk Asset solutions to Clients by introducing the Bank’s Products that provides solution to their needs through establishing new relationships, deepening existing relationships and re -activating dormant relationships.
• Branch supervision and coordination by organizing daily stand-up morning meetings for review of performances or tasks.

OTHER RELEVANT WORK EXPERIENCES

• Union Bank Nigeria PLC | Chief Marketing Officer June 2014 – Aug 2015
• Sterling Bank PLC (Equatorial Trust Bank) | Relationship Manager   Nov 2008 – May 2014