Uduak Wilson

Excellent- driven professional with 10years of experience in both administrative support, Procurement and customer service, increasing efficiency, productivity and revenue while effectively managing people and solving problems.   

With a keen eye for details and discipline approach to execution. Excel at driving project to completion, result driven and top-not in communication.  I bring a unique blend of skills to any team. 

• Provided exceptional customer service support: Assisted customers via phone calls, emails and chat to respond to inquiries, troubleshoot and provide update on issues to ensure customers satisfaction. 
• Product Knowledge: Developed expertise in product and services offering and communicating effectively with client.
• conflict resolution: successfully resolve customers compliant and turning negative experience to a positive one while retaining and growing customer base.
• Team collaboration: Working closely with cross functional team to improve processes and enhance customer's experience.
• Data entry and Documentation: Providing and accurate record and filling of customers information and interactions for safekeeping and references. 

Bachelor's degree in banking and finance, University of Uyo, Nigeria.