Usha Patel

• A professional customer service assistant with 20+ years' experience in Retail
• Currently seeking a new position within the customer service and retail industry.
• A highly organised and efficient individual, whose thorough and precise approach to customer service has yielded excellent results. 
• A highly organised, detail-oriented, and able to manage multiple tasks efficiently. 
• An individual who is passion, motivated to learn and develop new skills and business processes. 

POUNDLAND                                                                                                  Oct 2023 – Dec 2023
Cashier 

• Customer Service and providing friendly and efficient service to ensure a positive customer experience
• Attention to Detail - Ensuring all transactions are processed correctly and identifying any discrepancies
• Time Management - Efficiently managing your time to handle multiple customers and tasks
• Problem-Solving - Addressing and resolving customer issues or technical problems quickly
• Dependability- Being reliable and punctual, as cashiers are often the first point of contact for customers
• Product Knowledge - Understanding the products or services offered to assist customers effectively

WILKO                                                                                                              Jun 2002 – Oct 2023
Customer Service Assistant

• Responsible for customer service and store compliance
• Worked as part of a core team to ensure customers are well addressed and promote store products
• As a sales assistant I am the face of the company hence being detail oriented is a vital responsibility and make sure the shelves are stocked, and products can be ordered online am also responsible for store merchandising and maximising store business opportunities 

AAH PHARMACEUITICALS                                                                               Jan 1999 –  Jun 2002
Pick, Pack and Shipping Assistant, 

• Responsible for picking out medicines and packing them for shipment within the warehouse
• Responsible for driving efficiency across my department and ensuring the supply chain met its targets
• Have experience using digital scanning devices to scan inventory and reducing human error on packing lines. 

FRENCH PERFUMERY                                                                                                 1996 –1999
Label and Packing Manager 

• Labelling non-branded perfumes by hand
• The role involved meeting KPIs and stock keeping
• Operating machinery to pack and fill bottles
• Packing and dispatching

GCSE Equivalent in India

• Economics – Pass 
• Psychology – Pass 
• Mathematics – Pass 
• Geography  – Pass 
• Maths  – Pass

• Hindi 
• Science