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Uzma Azhar

Uzma Azhar

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Bolton, Bolton

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About Uzma Azhar:

An innovative Administrator with particular expertise in directing and enhancing administrative procedures, and providing full support to ensure the delivery of an excellent customer experience.Skilled in the provision of high-level administrative support inclusive of diary and travel management. Experienced in supervising high performing administrative teams to ensure that all aspects of office administration are carried out effectively against demanding resource and time constraints.Proven ability to build productive relationships with both clients and employees. Focused on training and supporting team members in work practices in order to improve upon efficiency.now i am looking for admin role.

Experience

customer service, Department work and pension Nov 2021 — May 2023 work from home • Responded to customer needs through competent customer service and prompt problem-solving as representative of Universal Credit national telephony line. • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas. • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. • Retrieved claimants' data successfully, updated, booked appointments and made escalations for any issues to case managers and work coaches. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

 Inbound warehouse instructor, amazon Jan 2020 — Nov 2021 Bolton • Initially started as inbound associate and achieved 100% quality and productivity After three promoted to as stow- instructor  • Maintained excellent attendance record, consistently arriving to work on time  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity  • Facilitated new hires on day 1 and day 2 and provided hands-on training for their roles • Demonstrated the process for new hires to learn effectively  • Evaluated associates' performance with recommendations to improve productivity  • Exceeded goals through effective task prioritization and great work ethic.

 office administrator data analyser, University of Gujrat Sep 2018 — Sep 2019 Gujrāt • Created data models and documented data flows to improve system architecture and data quality • Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items • Created and maintained a filing system for all office documents, resulting in improved data accuracy • Ordered office supplies and equipment, ensuring that the office was adequately stocked

Education

university of Gujrat Aug 2014 — Aug 2018 BS economics Gujrat

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