Veronica Illes

Since moving to the UK from Canada I have been Joint Manager (Licensee) of The Crown Hotel in Emsworth which has nine bedrooms, a restaurant and a bar. I have been involved in all aspects of Hotel Management, the impact of which is reflected by over a 100% uplift on annual revenues since taking over.  I have since left as the Hotel was sold many years ago.  I have returned to my Administrative Life.

My usual weekly work week consists of 80 to 120hrs.

Customer Service is always number one priority

Ensuring the staff is well trained in customer service

Staffing and rotas

Ordering Alcoholic Stock

Maintaining cleanliness of the pub, restaurant and hotel

Managing the kitchen staff

Creating menus alongside the Chef and Sous Chef

Managing the stock for the kitchen to ensure all meals on the menu will be honoured

Cleaning lines

Keeping stock in control for all of the Hotel, Pub and Restaurant

Changing barrels

Cleaning the lines on a weekly basis

Assist in monthly stock take

And much much more

Employment History 

Denholm Industrial Services

Portsmouth Naval Base

Greeted guests arriving for meetings and offering refreshment

Guide the guest to the Manager they are to meet with

Create documents in order for people able to enter Portsmouth Naval Base

Processing orders

Keep the account of purchase orders up to date

Updating website with special Work Orders for each Vessel

Process accounting for each of the Vessels

Security Checks

Compliance and Vetting

West Town Inn

52 Station Road

Hayling Island, Hampshire

Customer Service is always number one priority

Serving at the bar and food service

Maintaining cleanliness of the pub and restaurant

Managing the stock to be sure all items are in stock

Changing barrels

Cleaning the lines on a weekly basis

Assist in monthly stock take

Employment History 

Sinah Warren Leisure Hotels

Ferry Road

Hayling Island

Waitress

Arrive at 7am, make sure all of my tables have required items (butter, jams, cutlery, cups and saucers etc.)

Arrange for coffee, tea, water, orange juice, apples juice.

Address all customers that are situated in my station.

Coffee, Tea, Orange Juice, Apple Juice and Toast provided immediately

The service is buffet, however we do provide menu offers as well. 

Assist in menu or buffet services.

Continue beverage service

Once service is completed, clean and provide a company approved station completeness.

Biopharma Group

Winnall Valley Road

Winchester

SO23 0LD

Production Worker Covid 19 Testing Assembly Kits

Placing foil caps on freeze dried tubes and vial of PCR Mastermix, PCR control or RNAse inhibitor

Crimping a foil cap on a vial in order to make it tamper proof using either a manual crimper or compressed air crimper.

Attaching a label to capped and crimped vial by hand or by using a semi automatic labeller

Assembling and bagging diagnostic kit sub assemblies.

Packing sub assemblies and other kit components on pouches.

Check weighing and other quality assurance actions.

Sealing packaged pouches using and electric heat sealer.

Solent Forts April 2018 to January 2019 Administrative Assistant to the Director of The Forts

• PA to the Director
• Interaction with management team to provide support as required
• Assist the HR department, ensuring all staffing hours are accurate
• Reconcile and keep track of all credits issued to clients
• Acting as customer service representative
• Arranged sales appointments
• Account Management
• Creating PowerPoint presentations 
• Other general office duties

Ibericoil – Ontario - October 2009 to August 2011 - Office Manager (Previous to the above)

• PA to the General Manager
• Logistics support and co-ordination
• Ensuring loading procedures adhered to
• Briefing/Dispatching delivery drivers
• Acting as Customer service representative
• Account Management/Invoicing
• Other general office duties

1489981 – Ontario - May 2005 to October 2009 – Administration

• Arranged sales appointments
• Account Management
• Preparation of Sales Reports
• Creating PowerPoint presentations 
• Other general office duties

Cantrex Group – Ontario - November 2005 to November 2008 – Administration

• PA to the VP 
• Sales & Marketing support
• Interaction with management team to provide support as required
• Generate sales reports for Business Development Managers
• Providing Customer service
• Creation of the advertising flyers
• Budget management
• Invoicing
• Participate in product development, marketing initiatives, event management and trade shows
• Update, manage and maintain the group website.

Veridien Corporation – Ontario - October 2002 to November 2005 - Marketing & Logistics Coordinator

• Administrative support for VP of Marketing and all sales managers
• Customer service, shipping of samples and marketing materials
• General Administrative Support
• Assist in the development and production of Marketing Materials
• Dealing with regulatory issues and maintaining files
• Logistics co-ordination
• Inventory management
• Create and maintain costing files
• Maintain up to date pricing and programs for U.S and Canadian markets
• Attending trade shows
• Visiting Florida office co-ordinate work with Florida staff

Suncor Energy Products               - Ontario - September 2000 to July 2002 - Operations Coordinator

• Provided administrative support for Merchandising Group
• Expense monitoring and allocation.
• Preparation of monthly Group Stewardship Report
• Managed Director's monthly schedule
• Supported car maintenance and operational plans
• Prepared and circulated all documents for monthly merchandise specials
• Set up monthly specials and administered the royalty rates for promotions
• Sent out merchandising bulletins to the Retail Network
• Designed merchandising signage programs and developed planogram with the merchandising managers

Interests

I have a wide circle of friends and enjoy socialising as well as listening to music and reading books.

Administrative College Degree, Canada