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Vessy Ustabashiev

Vessy Ustabashiev

Current Service Desk Analyst
Cambridge, Cambridge District, Cambridgeshire

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About Vessy Ustabashiev:

Ambitious Graduate with a passion for IT aiming to specialize in cloud infrastructure and server administration as well as the security mechanisms involved. Professional email and telephone etiquette. Self-aware with the confidence to work independently or within a group. I am a hard-working and self-motivated individual who is eager to develop knowledge in all aspects of IT, for instance through personal training in relevant IT/DevOps modules and by further expanding my command of Python. I am results oriented and aim to produce work of only exceptional standard within allotted time frames.

Experience

Service Desk Engineer Aug 2021 - curr.

Present Bridge Partners (Bespoke Managed Services Provider) Outline: Service desk engineer supporting end users and their infrastructure, as well as volunteering for additional responsibilities supporting the procurement officer. Key Responsibilities include: • Customer Support (i.e. gathering initial information from the clients and their requirements and expectations). • Troubleshooting and resolving hardware and software issues for Unix (Macs) Linux (experience with Fedora and Ubuntu) and Windows based devices. • Solving wide variety of networking issues that arise within managed networks as well as for end user devices with the cloud and domain networks. • Handling backups for clients and ensuring that they are conducted, and any problems are resolved. • Assisting the procurement officer with liaising with clients regarding their needs and creating quotes for their requests, handling domain name renewals and SSL renewals and assisting in their deployment. • Exposure to Azure and AWS solutions for a variety of circumstances, and experience using PowerShell to automate tasks

Education

• Undergoing autonomous development in IT by studying a 7-course program. Program includes: o CompTIA A+ o CompTIA N10-007 Network + o CompTIA Security + o Microsoft MD100 Windows Client (W10) o Cisco CCNA o ITIL Foundation • Currently doing a handful of Udemy Courses: o Learn Devops: Docker, Kubernetes, Terraform and Azure DevOps (by in28Minutes): • This course covers a variety of topics and has given me a great understanding of the DevOps ecosystem with hands-on work such as with Kubernetes clusters on GKE and Terraform provision on AWS o 100 Days of code: The complete python pro bootcamp (by Dr Angela Yu): • This course entails 100 projects that are helping me expand my knowledge of python with wide variety of projects (latest completed is the Capstone Day 11 Blackjack) o AWS Certified Cloud Practitioner – 2022 (by Stephane Maarek) • Course to prepare me for the AWS CCP exam and dealing with AWS infrastructure

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