About Vicki Divers:
I’m have worked in the insurance industry for over 10 years. I am an experienced claims handler with training and coaching experience. My previous role was a data breach manager. Prior I worked for a large insurance firm as a first response manager. I have excellent I.T skills and worked on multiple CMS systems.
Experience
At Haven claims, I worked as a claims handler dealing with RTA claims. I always went above and beyond in my role and was asked to step in as a deputy team manager.
after a year of working in the company I moved into a coach/ trainer role training all the new starters who joined the business.
I then moved onto Carpenters Solicitors where I was a first response manager for a large call centre. I managed a team of 10 making sure they hit their SLA targets, KPIs. I mentored the team providing 121 monthly, training and any HR related issues.
most recently I worked for DBPA claims as a data breach manager. I worked along side the directors to set a new company up. I implemented structures, set up a CMS system on proclaim and manage a small team of agents who dealt with the data breach leads received.
Education
NVQ L3 customer service
NVQ L2 Business
5 GCSEs grade B -C
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