vindhya s

Seasoned business analyst with extensive experience in Fintech, Banking, Cryptocurrency, and E-commerce industries in both the B2B and B2C sectors. Proficient in streamlining business processes, driving process optimisation,  and improving operational efficiency and quality.

Experienced Business Analyst with a demonstrated history of leading successful digital transformation and change management initiatives, including data migration and API integration projects achieving measurable results. Committed to enhancing user experience throughout the customer journey to drive significant impact and deliver maximum value.

Key Competencies:
Requirements Elicitation | Stakeholder Management (Including C-Suite executives) | Business Modelling | Business Process Mapping | BPMN 2.0 | Digital Transformation | Business Process  Re-Engineering | Feasibility Study | GAP analysis (As-Is) & To-Be) | Root Cause Analysis | Unified Modelling Language (UML) | SWOT Analysis | Business Case Development | RAID Management | Change Management | User stories Documentation | Wireframimg | Prototyping | User Interviews | SDLC Methodologies | UAT Testing | Quality Assurance and Defect Management | UX/UI Design Expertise.

Implemented a new Learning Management System (LMS), optimising company

operations, driving cost efficiency, and enhancing the overall user experience. This

initiative transformed processes within the digital department of a medium-sized

organisation in the education and training sector, significantly improving operational

efficiency.