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CAREER HISTORY 

July 2023 – August 2025 Bodyscultping UK Beauty Therapist

· Providing exceptional, personalised aesthetic treatments—from facials and skin peels to body contouring, and fat dissolving injections.

· Confidently recommending additional treatments and skincare to maximise client results and boost clinic performance

· Maintaining the highest standards of treatment quality, hygiene, and professionalism—every single time

· Making sure clients queries are resolved and dealt with effectively 

· Working closely with the Clinic Sales Manager to help hit performance and revenue targets.

· Staying on top of client records, consent forms, and aftercare communication to ensure every touchpoint is seamless and supportive

· Keeping treatment rooms prepped, tidy, and fully stocked, and supporting wider clinic operations where needed

March 2020 – June 2023 – Maternity Leave

July 2019 –January 2020 Warden Lodge Medical Practice - Secretary  (Temp)

· Preparing emails and asnwering queries 

· Receiving referals and completing them 

· Liasing with hospitals 

· Making sure patients queries are resolved 

· Completing database duties

July 2017 -  February 2020 Private Tutor 

· Preparing students for exams, sats and assessments as well as homework. 

· Ensuring the children understand the curriculum standard

· Providing feedback to parents and students on a weekly basis 

· Planning teaching steps and programmes

· Encourage independent learning as well as helping students improve academically

· Preparing students for exams, sats and assessments as well as homework. 

· Identifying students needs and ability 

· Helping students improve their skills in certain subjects.

· Liasing with parents when providing homework 

September 2015 – May 2017 Southgate Physio Clinic Receptionist 

 Greeting patients politely and ensuring that the appointment system is run efficiently

 Answering calls, dealing with customer enquiries, scheduling works, emailing frequently, ingoing/outgoing. 

 Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate

 Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies. 

 Keep reception areas clean and tidy. 

 Archiving patients old files 

 Organizing the internet installs and help with billing.

 Updating Patients accordingly in regards to further sessions.

 Carry out scanning of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record.

 Ensure efficient storage of scanned letters for confidential destruction.

 Receive and make calls as required. Divert calls and take messages as appropriate, recording information for Physios to action (home visits, phone calls etc) 

 Help patients complete surgery forms following registration guidelines.

 Prepare the Reception area for incoming colleagues, ensuring that messages are clearly passed on.

 Prepare and mail billing statements

 Arrange patient charts for next day appointments

 Fill in cancellations and no-shows

 Organize referrals to other medical specialists

April 2014 – September 2015   Kelly Communications (Cons Company) Admin/Project Co-Ordinator 

 Liaise with different Local Authorities Daily 

 Answering calls, dealing with customer enquiries, scheduling works, emailing frequently, ingoing/outgoing. 

 Arranging suspensions with the LA for civil/cable road works.I.E. bus stop suspensions, parking bay suspensions, loading bay suspensions, taxi suspensions, pedestrian suspension and many more.

 Making payments to council and recording all payments via system. Gather invoices for payments weekly and raise purchase orders to ensure all payments are rectified to the correct cost centre through the company credit card. 

 Arranging Traffic Management with the LA. Raising purchase orders to the Traffic Management Company to get paid. 

 Releasing payments on our Account system to ensure the LA and Traffic Management companies get paid. 

 Updating Virgin Media Database with current and future schedules of the works so customers are able to view the progress of the works. 

 To ensure my team have followed the correct procedures in terms of arranging important works that are worth big money. 

 To ensure myself and my team are providing efficient and professional service to our Client Virgin Media. Our great performance leads us to getting more works from Virgin Media. Furthermore we get recommended as a company. 

 Manage finance accounts. Money going in and out from the company credit card via Finance Database. Ensuring the sales are correct and any mistakes are rectified before the director confirms everything. 

 Send updated trackers daily to management, crews, LA's and staff. 

Part Time/Temporary Employment whilst studying: 

April 2013 –Aug 2014  LondonLetss, Estate Agent, Letting Negotiator/Secretary(whilst studying) 

 Dealing with tenancy agreements and renewals. 

 Following up Letting enquires. 

 Providing excellent customer service and relations.

 Updating in-house property system. 

 Updating online websites with new properties. 

 Lettings and Sales Negotiating 

 Bringing new instructions.

 Letting 5 Properties a month.

 Negotiated with landlords and clients. 

 Systematically registering new applicants. 

Mar 2010 – Feb 2013 Edgware Health & Beauty, Receptionist/Secretary  (whilst studying)

 Handling Cash via Banking & cashing up 

 Answering & Transferring incoming calls in a professional manner 

 Dealing with clients enquiries, complaints and cancellations 

 Booking appointments, offering promotions, sorting & distributing posts.

 Meeting & greeting clients, data entry & preparing documents

 Carrying out repairs & adjustments 

 Valuing precious jewellery, diamonds and watches for insurance or sales purposes 

Dec 2009 – Jan 2010 Shelton Hotel, Secretary 

 Answering telephone calls, maintaining diaries & arranging meetings. Dealing with incoming emails, faxes and posts on behalf of management 

 Taking messages. Typing/Word processing on Microsoft word, excel etc

 Liaising with the staff, suppliers and clients 

 Sorting out letters to post & banking 

Oct 2007 – Nov 2009 Telesales, Canvasser, Promotion call for kitchens (whilst studying)

 Pitching ideas & gathering data 

 Talking to clients on the phone in a professional manner 

 Dealing with customer enquiries 

 Promoting the companies offers to clients 

 Arranging appointments for clients & closing deals 

EDUCATION 

Sep 2010 – April 2013 University Of Greenwich 

 Ba Hons Education Studies 

Sept 2008 – July 2010 Barnet College 

 BTEC National Diploma Media 

Sept 2007 - June 2008 Haringey Sixth Form 

 BTEC First Diploma Media 

Sept 2003 – July 2007 Highgate Wood School 

 5 GCSE’s: Mathematics, English, Science, Art, Product Design