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Yasmin Ahmed

Yasmin Ahmed

Data Analyst

Services provided: Business Analysts , Salesforce , Microsoft Power BI , Customer support , User Acceptance Testing (UAT) , Data Analysis & Report Services , Atlassian JIRA , Microsoft , Data Analytics , Technical Support / Help Desk (Hardware / Software) , Data Entry , CRM

Technology / Internet

Birmingham, Birmingham
£14 / hour
Approximate rate

Social

About Yasmin Ahmed:

Results-driven research professional with 3 years of experience and a strong commitment to data-driven solutions. Adept at leveraging data for impactful outcomes and improving the customer experience. Notable Co-chair of a Diversity and Inclusion network. Skilled in relationship building and providing exceptional support. Continuously adapting to industry trends to drive lasting impact in data-driven environments

Experience

January 2022 – Present                        

Jisc

Data Analytics

Customer Success Advisor

 

• Spearheaded a user-friendly engagement dashboard for both internal and external use, for quick trend identification

• Implemented ISO27001 and ISO9001 compliant processes for industry-standard adherence

• Managed day-to-day operations through a CRM system, ensuring prompt ticket resolution in line with SLA

• Conducted user feedback sessions to gain deeper insights into user behaviour across a diverse portfolio, informing data-driven design decisions and enhancing the overall user experience

• Led customer interviews to identify pain points, while intricately mapping user journeys on collaborative platforms like Miro Board

• Co-chair of Diversity and Inclusion network, presented to our CEO for company's Anti-Racism manifesto prep, and reviewed diversity training modules for ELT rollout, demonstrating commitment to workplace inclusivity

Education

BSc (Hons) Media, Communications and Sociology 

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