Yves Kalumba

PERSONAL PROFILE

• Deep IT technical Support experiences, analytical and background, hands-on Computers systems & Networking maintenance and Global Service Desk Analyst.
• A real passion for IT support; services environment and problems solved.
• Self-motivated, reliable, responsible, hard worker dedicated to achieving excellent results
• Strong communication skills in both French and English languages
• B.Sc. (Hons) Degree; A+; MCPs and various IT Professional certificates.

PROFESSIONAL EXPERIENCE

Feb.25 – On-going                 LONDON TEACHING AGENCIES                                       London/UK SUPPLY TEACHER and Private tuition MATHS.

General Teaching within various Schools/Colleges across East London as Supply Teacher.

Sept.23 – Dec.2024:  NewVIc College.                                                                              London/UK

IT Desktop Support Engineer – Student facing IT Technician.

• Provide IT support and Department project related activities to staff and students at the academies.
• Ensure IT support needs are logged, investigated, troubleshooted and resolved/escalated according to SLA
• Build, image, deploy and maintain Windows 10 PCs, Laptops, iPads, printers, interactive smartboards and projectors, ensuring hardware is regularly tested and ready for use when required.
• Install and test new software and software updates and Classroom IT equipment Health checks.
• Supporting ICT Labs: maintaining the operational efficiency of ICT Labs and support student practical & work with teachers to support learners.
• Administer User login accounts, distribution and security groups, ensuring that staff, students and trainees’ teachers have access to data and resources they need.
• Including MS Office 365; Active Director; Network Client/Server; Cloud service; Azure; MS Exchange; OneDrive; Google drive, etc…  Taking calls via Telephone, E-mail, Chats and remote access in maintaining update computer hardware, software and other systems of the NewVIc & Newham academies as required.

May – Aug.23:            OEConnection                                                           Chelmsford, England, UK IT BILINGUAL SERVICE SUPPORT REPRESENTATIVE                                Remote - WFH

• Service Support Helpdesk provided (French & English) highly responsive 1st and 2nd line support Athoris Application client base for Vehicle Manufacturer, Leasing Companies and Repairers across EUROPE Service Support Helpdesk team via Phone, Email, Chat and Web Portal.

May.22 – Apr.23: UNIQLO – DATACOM - Fast Retailing                       Piccadilly/London-City

IT BILINGUAL SERVICE DESK ANALYST                                                  Hybrid-Remote

Infrastructure & operations support across all aspects of UNIQLO Fast Retailing IT Technology 

• Provided (French & English) IT EUROPE Service Desk Support to Corporate offices and UNIQLO retail Stores End-Users across Europe (EUSD) via Telephone, Email, Google Chat and Web Portal.
• Data collections and Log all incidents within ServiceNow management as required.
• Troubleshoot and Support all Stores Main PC G1 (Sub PCs), Desktops, Dell Laptops, Virtual Machine and stores Cloud systems via VNC.

Dec.21 – Mar.22:        COLLEGE FRANCAIS BILINGUAL of LONDON                          London/UK

IT Bilingual ONSITE SUPPORT EXECUTIVE (Maternity Cover).

• Provide (French/English) 1st line technical support to the school staff IT department via Phone, E-mail, Chat, remote access and face to face in maintaining computer hardware, software and Network of College.

Mar.21 – Aug. 21:                  GROUP RENAULT                                                                 Watford/UK

IT SERVICE DESK ANALYST                                                                         Remote - WFH

• Provided Technical support to (Internal & External) End-Users as required for wide range of technical and project implementations to RUK & Ireland customers operational infrastructure including Troubleshooting Hardware, Software, Desktops, Laptops, Printers, Data Network and MSP environment via Telephone, E-mail, Chats and remote access.

Oct.19 – Sept.20:                   ECOBANK      Plc.                                                     London-City/UK

IT BILINGUAL ONSITE DESKTOP SUPPORT ENGINEER

• Provided (French/English) onsite IT Support for ECOBANK in the City of London.
• Dealing with a myriad of issues from hardware; Software diagnosing and solving complex IT issues.

May.17 – April.19                   SMITHS Group Company                                                   Watford/UK

IT BILINGUAL (1st/2nd Line) GLOBAL SERVICE DESK ANALYST                                Hybrid

• Provided (French/English) technical Support to Smiths employees across EMEA, APAC and AMERICA, answering User’s queries via phone, E-mail, Chats, remote access or either walk-up onsite support to resolve incidents and service requests in accordance with SLA.

EDUCATION/TRAINING:

- SAP Netweaver BW/BI 7.0 and ECC6.0                RealTime Consultant - London/UK   Aug.14–Sept.15

- Post-Graduate Certificate for Further & higher Education. - Manchester Metro University/UK   Sep.03–Jun.04 

- A+ CompTiA Core: Computer Hardware and Software (Dos/Windows).  London/ UK             Jan. - May 00 

- MCPs (Microsoft Certificates Professional).                                        London/ UK             Jan. - May 00

- Cambridge Compass Certificate in Customer Care & Relation                London/ UK             Jan. – May 00

- NVQ level 3. I.T systems and maintenance. Windows NT 4.0 W/S & Server. CITE Associates City. – Jun. 98

- B.Sc. (Hons) degree in MATHEMATICS, STATISTICS & COMPUTING. (East London University)/UK1993 – 96