Zain Burney

Excellent academic credentials, having graduated in Business Management from Brunel University with a 2.1. Relevant skills and work experience with some of the most renowned institutions. Certified in KYC & CDD from the International Compliance Association. Currently enrolled in CEMAP. Strong work ethic and ability to engage with stakeholders at all levels.  Seeking a challenging position in an institution that would provide a conducive environment for me to make a positive contribution to the organisation. 

In my current role as an Assistant Banking Manager at Handelsbanken since April 2023, I have been proactively managing a wide range of Client Services for a designated group of clients within our Banking portfolio. My primary focus has been on ensuring the consistent delivery of high-quality service to our clients. I also play a pivotal role as the line of defence by meticulously handling all documentation requirements for lending facilities, right from credit approval through to drawdown. Furthermore, I actively contribute to ongoing and annual account reviews to ensure strict compliance with the bank's documentation and regulatory requirements. My role involves close collaboration with various internal departments, with a particular emphasis on working closely with the CDD and AML teams to uphold the bank's Anti-Money Laundering and Know Your Customer records at the highest regulatory standards.

During my tenure at Barclays Bank from December 2019 to March 2023, I specialised in delivering exceptional client service to High Net Worth individuals. My responsibilities encompassed the meticulous execution of client onboarding procedures, which included  KYC/AML processes, ensuring strict compliance with regulatory standards. I also actively supported Managers in the completion of Customer Due Diligence (CDD) periodical reviews. My dedication extended to  responding to complex customer queries, thereby contributing to achieving high customer satisfaction ratings and enhancing the Net Promoter Score (NPS) for the bank.

My earlier experience as a Customer Assistant at Tesco, spanning from November 2017 to November 2019, honed my skills in innovative problem-solving and customer service. I actively participated in discussions with the leadership team, sharing creative ideas. My role involved providing guidance and assistance to both internal and external stakeholders while maintaining a deep understanding of the company's products and processes. I consistently achieved key performance objectives, including elevating customer satisfaction ratings, increasing user adoption, ensuring customer retention, and implementing internal risk control measures.

During my internship at Account and Tax Consultancy Limited in June 2018, I actively assisted in corroborating client information to assess tax evasion in accordance with the company's KYC/AML policy framework. My role also involved verifying clients' tax residency status, particularly those filing taxes in multiple and high-risk jurisdictions. I meticulously organised and managed client tax reports, statements, and audit documents, always prioritising confidentiality and ensuring client satisfaction.

In August 2017, I interned at HBL Bank UK, where I excelled in the Financial Crime Risk function of the bank. My responsibilities included active participation in KYC processes during client onboarding, as well as assisting in corroborating information for remediation work, especially for high-risk relationships. My contribution extended to categorizing accounts into high, medium, and low-risk categories in accordance with the bank's Financial Crime Risk framework. I was also responsible for verifying client identification documentation, which involved thorough cross-checking of high-risk and Ultimate Beneficial Owner (UBO) records to ensure regulatory compliance.

Finally, my internship experience at KPMG during July and August 2015 involved actively supporting promotional efforts to enhance the company's share of wallet for clients. I was dedicated to delivering an excellent client experience by actively listening and understanding their unique needs. Additionally, I volunteered to draft minutes for client meetings and subsequently produced comprehensive call reports to facilitate effective communication and decision-making.

These experiences collectively demonstrate my expertise in banking, compliance, customer service, and risk management, all of which I am keen to leverage in future professional endeavours.

In 2019, I attained a Bachelor of Science (BSc Hons) degree in Business and Management from Brunel. This program not only instilled in me a broad understanding of business principles but also honed my skills in areas directly relevant to banking and finance. It has been instrumental in shaping my career and preparing me to excel in the field of banking and finance.