Zaki Abbas

As a Senior IT Services Manager, I bring extensive global experience leading support engineers, projects and programs across diverse, high-profile industries like Media, Legal, Fintech & Private Equity. I have a proven track record of streamlining IT infrastructure and applications, fostering deeper integration with business operations. My passion for standardization fuels my expertise in ITIL best practices, ensuring seamless service delivery through optimized processes like change control (using platforms like ServiceNow/JIRA/ZenDesk) and robust incident/problem management. I'm a continuous learner with strong leadership skills, adept at articulating complex technical concepts and adapting communication to diverse audiences. With a deep understanding of user workplace, DevOps and business technologies (Windows, Office 365, Cloud platforms etc.), I champion cloud-first solutions and leverage product/project management skills to seamlessly integrate new services. I'm a team builder with a passion for achieving shared goals, and I'm actively seeking a new challenge to leverage my proven abilities.

As a Senior IT Services Manager, I bring extensive global experience leading support engineers, projects and programs across diverse, high-profile industries like Media, Legal, Fintech & Private Equity. I have a proven track record of streamlining IT infrastructure and applications, fostering deeper integration with business operations. My passion for standardization fuels my expertise in ITIL best practices, ensuring seamless service delivery through optimized processes like change control (using platforms like ServiceNow/JIRA/ZenDesk) and robust incident/problem management. I'm a continuous learner with strong leadership skills, adept at articulating complex technical concepts and adapting communication to diverse audiences. With a deep understanding of user workplace, DevOps and business technologies (Windows, Office 365, Cloud platforms etc.), I champion cloud-first solutions and leverage product/project management skills to seamlessly integrate new services. I'm a team builder with a passion for achieving shared goals, and I'm actively seeking a new challenge to leverage my proven abilities.

PhD Information behaviour of law students; the impact of mobile devices on information seeking behaviour and provision in the 21st century – City, University of London, 2019 | MSc Information Systems & Technology – City, University of London, 2004 | BSc (Hons) Mathematics - Queen Mary University of London, 1999 | GDPR Foundation  | ISO 27001 Lead Implementer | LEAN Six Sigma Green Belt | PRINCE2 Practitioner  | ITIL v3 Foundation | AZ-900 Microsoft Azure Fundamentals | MS-700 Managing Microsoft Teams | PL-900 Microsoft Power Platform Fundamentals | AI-900 Microsoft Azure Artificial Intelligence Fundamentals | DP-900 Microsoft Data Fundamentals