Zane Atkinson

I am currently a person senior banker with 8+ years experience in the role. I am looking to change career paths and use my skills and experience to move into the insurance sector. 

• NatWest Plc – Senior Personal Banker (Premium Cards) – October 2015 to present (formerly Core Credit Cards Agent - June 2014-October 2014)

My primary role is to engage with the bank’s high net-worth clients. I act as the first line of communication with these important clients, dealing with issues from simple transactions to complex queries and complaints. This requires excellent communication skills and the delivery of a world-class service. 

Our “right first time” policy means I delivered accurate documentation and information, ensuring that all work is completed within SLAs and contributes positively to business KPIs. This ensures that a high level of service is maintained. 

Another duty was to resolve complaints at first point of contact, ensuring that a fair and satisfactory outcome was achieved for both the bank and customer. Where the complaint requires escalation, I am capable of capturing the necessary details and escalating accordingly, whilst managing the client’s expectations. 

I work with multiple systems to gather information and deal with customer queries. When dealing with our client’s accounts, accuracy is of the utmost importance, therefore an eye for detail and an analytical approach are imperative.

I am able to quickly navigate and assess information across multiple systems in order to effectively serve our clients. This includes drawing from financial, personal and historical data to build clear a picture of their profile and identify the best course of action when resolving a client’s query. 

I have also studied for and achieved a chartered banking accreditation.

Beyond my current duties, I have a side-of-desk role as my team’s feedback and implementation champion. This duty afforded me greater insight into our current systems and processes, granting me a platform to collaboratively streamline processes and improve systems for my business area. Thereafter, I delivered the training and rolling out of these new business practices and processes.  

• CopyPort – Business founder and freelancer – Copy and content writer, proofreader, and editor – January 2021 to Present

I founded and grew a successful freelance service that has seen me collaborate with a wide range of clients globally, ranging from Agricultural NGOs, finance and real estate companies, art collectives and published authors.

It was my responsibility to secure new business and market myself effectively to potential clients. This was achieved by delivering an exceptional product and service. My consistent delivery of a high quality product/service led to a perfect 5-star score with over fifty orders complete. I was awarded platform wide recognition for the high quality of work I delivered to my clients and was endorsed as a trusted service.  

Due to the business’ nature, I frequently managed several clients at once, each with their own briefs and strict deadlines for delivery. This required a meticulous and methodical approach to organisation to ensure that all deliverables were completed accurately and on time.  

I fostered a strong relationship with many clients and secured repeat business with a large number of them.

• iRise – Lead Content Editor – June 2021-March 2022 

Hired as Lead Content Editor working directly besides the Chief Content Officer.

Experience with project management, prioritising multiple complex and layered tasks. Co-ordinated with several departments on multiple time-sensitive interdependencies.

Tasked with creating email copy for content partners, launch partners and VIP communications, designed to retain engagement and interest in our business roadmap. 

Created copy for targeted events and promotions that generated subscribers and user engagement. 

I edited and proofed content for forty seven content providers, bringing their copy in line with our branding and making sure all content across the 1000+ web pages was up to date and accurate.  

• Solo Press – Sales Account Manager – January 2014-May 2014           

My role was to liaise with clients and businesses to offer our services and generate new business for the company. 

Managed to secure business with a multinational bank that was moving its business to the UK. My work helped the business secure its first £100,000 day in sales. 

University of Essex                                                              

(September 2010-June 2013)                        

Received a 2:2 grade with Honours

 South Essex College 

(September 2008-June 2010)                         

Received a BND MPP

 Cecil Jones Business College

(September 2003-June 2008)