5 Posts · 3 Articles
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3 months ago

What is the Action Gap in CX?

Shaun Kemp · There is a CX challenge that affects 96% of businesses globally. · This challenge is called the Action Gap. · Companies are failing to connect the dots between collecting customer feedback, analyzing feedback, and taking intelligent action that simultaneously closes the feedback ...

9 months ago

Stop Doomscrolling From Depressing You

David Amerland · Everything we do, every action we take, every decision we make, has a basis in the fundamental neurobiology of the brain and body. That neurobiology is designed to help us survive our surroundings and it is from those surroundings that it takes the primary cues that guide our res ...

1 year ago

Science Shows Your Actions Will Always Be Misunderstood

David Amerland · There is none amongst us whose actions have not been misinterpreted and misunderstood at some point. Whether it was in a relationship, family or business context the fact is that an intention we thought obvious wasn't. By the time we were able to explain it things had taken on th ...

1 year ago

This is Why Everything You Do Can Be Misunderstood

David Amerland · Without context the interpretation of action relies on projection. And that is always imperfect. Dive in. 

1 year ago

Post from David Amerland

David Amerland · It's not who you are that makes a difference. Ever. It is who you become through your actions that matters. Who you are through your service to those around you. None of this needs to be big, heroic or spectacular. Small acts of considered kindness. Consideration for others. A se ...

1 year ago

Post from David Amerland

David Amerland · Controlling your emotions when you are triggered is not the same as suppressing them. It is about making value judgments and weighing the impact of the consequences of actions on the values that personally matter to you most. This requires a certain amount of introspection and, a ...

4 years ago

Love and JOY!

Lisa Vanderburg · After the ouchie of my recent buzz Love and Loss, I wanted to follow it with the upside. · Action -> reaction-> blessing! · First though, let me thank those who cared and dared to comment; you are brave and noble! And I hope you will forgive me for your hurt at the time of readi ...

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