Front of House Officer - Nottingham, United Kingdom - UPP

UPP

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A successful university campus is about so much more than buildings.

It's about the environment, the atmosphere, the people - creating that sense of home that will help students feel safe, secure, and help them thrive.

At UPP, we understand just how important this is and that's why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed not just to support the safety of the building but to ensure students enjoy a high quality of life throughout their stay.

We are currently seeking 2x Front of House Officers to join our Facilities team at our offices in Broadgate Park, Nottingham.

These
permanent positions working 40 hours per week from between the hours of
18:00 and 08:00 Monday to Friday and
08:00 and 20:00 or 20:00 to 08:00 at weekends.

The salary is
£25,485 per annum with the opportunity for overtime.

The Front of House Officer will provide a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study.

Role responsibilities include:

Carry out regular patrols of the residence and grounds, reporting any security/safety issues
Monitor and control health, safety and maintenance standards within residence and grounds
Respond effectively to fire alarm activations and liaise with the emergency services
Monitor the signing in and out of all guests, visitors and contractors
Log reactive maintenance jobs on a computerised helpdesk system
Deal with queries and complaints in an efficient, professional and courteous manner
Complete all necessary reports including incident reports, noise reports, accident reports and others as required
Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
Undertake basic maintenance tasks (following training) e.g. lamp & battery replacements, unblocking sinks, showers and toilets.
Liaise, as necessary, with other Facilities officers, university clients, subcontractors, UPP staff and residents and conference delegates

You will also be prepared to work (with notice) at other sites if required and additional hours when the need arises, especially during the main student arrival and departure weekends.

We are looking for:

A super friendly individual who has worked in a similar role/ environment who possesses great communication and customer service skills.

Desk management in a reception/front of house role would be ideal.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, 2 paid volunteering days per year, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

Our people are at the heart of how we operate, and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

Job Types:
Full-time, Permanent

Salary:
£25,485.00 per year

Benefits: