Service & Support Assistant - London, United Kingdom - Thales

Thales

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London Palestra, United Kingdom

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day.

Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems.

Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us.

At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer.

We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space.

Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times.

Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Ground Transportation Systems (GTS) UK are helping to shape the future of the rail industry.

We specialise in signalling and communication, partnering with the biggest names in the industry to deliver the rail of the future.

This role is expected to transition to Hitachi Rail as part of the transfer of ownership of GTS from Thales.

Our Opportunity

We are currently looking for a Service Centre Administrator to join the Services function in a key support role.

Your day to day will see you supporting our operations and field based teams by ensuring items such as accesses, permits and licenses are all in place.

You will report into our Services Support Team Leader and need to be pro-active, engaged and IT literate across a range of packages including MS Office.

This role will be predominantly office based, working 4 or 5 days a week from our office at Palestra.

Key Responsibilities:
You will be a pro-active, highly organised and diligent administrator, with responsibilities to include, but not be limited to:

Proactively support the Duty Operations Manager (DOM), Service Desk Operator (SDO) in ensuring all requests are processed in line with SLAs
Ensure accurate, comprehensive and timely production of handovers, reports and information requests
Proactively assist with activities and faults in accordance with SLAs
Manage the Technical Services Catalogue requests
Ensure effective collaboration via internal and external stakeholder communication within agreed timescales
Assist and carry out remote monitoring within competency to meet contract requirement as well as the escalation and tracking of outcomes
Produce daily/weekly KPI's and reports to the Services and Support Manager

Technical Skills and Experience

Proficient in the use of Microsoft Office and Fault Management Software
Working within a busy administrative/operational environment
SLA Management
Strong communication at all levels

Human Skills

Professional and polite, customer focussed working style
Ability to question/probe to obtain information
A solid team player with effective collaboration skills
Highly organised
Intrinsically motivated and able to manage your own time

What We Can Offer

We're committed to giving you opportunities to be your best.

We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.

We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.

Flexibility

Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

GTS UK is an equal opportunities employer and diversity and inclusion are integral to the success of GTS UK.

At Thales we provide CAREERS and not only jobs.

With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process.

We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

To request