Director of Service Delivery - London, United Kingdom - Capita

Capita

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Director of Service Delivery

Location:
Home Based UK

The director of service delivery will work strategically across Capita Public Service.

Responsible for circa 10,000 employees in a matrix style organisation, you'll develop and maintain our capability and operational strategy in support of the vision from our Divisional Executive Team.

You'll explore opportunities to implement best practice, digitally evolving our services and driving continuous improvement to enable us to remain competitive.

Ultimately, you'll ensure we deliver better outcomes for our clients.

This is a senior level appointment that reports into the COO and will hold key relationships with the Service Delivery Team, Divisional Leadership Team, Senior management team and Functional Stakeholders.

Our five core sectors

Health & Welfare

Education & Learning (L&E)

Defence, Fire and Security

Local Public Services

Justice, Central Government and Transport (JCT)

Job title:

Director of Service Delivery

What you'll be doing:

Collaborate across the matrix to facilitate and support strategic and operational initiatives.
Be responsible for the leadership and operational delivery of multiple services lines across the 5 core sectors
Be accountable for delivering standardised repeatable services focused on costs, quality and delivery.
Provide world class levels of health and safety.
Set operational objectives in accordance with our business plan and targets.
Build, coach and lead a highperforming crossfunctional team, as well as monitor performance through operational reviews and audits.
Ensure effective twoway communication processes with teams, customers and suppliers.
Supply cross divisional service line delivery and development in line with market requirements and contracts.
Oversee the target operating model to ensure cost competitiveness and effective delivery.
Guide a continuous improvement culture, by proactively improving, innovating and developing operational processes and systems.

What we are looking for:

A collaborative, inspirational leader, focused on customers and results.
Strategic problem solver.
Excellent operational transformation experience.
Analytical skillset to assess, identify and draw on opportunities.

**About Government Services
**Capita Public Service (CPS) is a leading and trusted provider of services to the UK Government. We help to address some of society's biggest challenges, making a difference to the UK Government and making a difference to everyone in the UK. We're a team of over 12,000 people who are passionate and proud about the work we do, and the services we provide positively touch the lives of nearly everyone in the UK; from soldiers to students, pupils to pensioners and everyone in between.

CPS works with Government departments across our five core sectors, and you'll touch all of them:

Defence Fire & Security; Health & Welfare; Education and Learning; Local Public Service and Justice, Central Government and Transport.

We're working on bringing our ambitious Capita Public Service Operating Model to life and making sure it places the customer at the heart of how we organise ourselves.

This will be your remit as director of service delivery.

What we hope you'll do next:

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Location:

London
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent