Business Analyst - Glasgow, United Kingdom - Morpheus Talent Solutions Ltd

Morpheus Talent Solutions Ltd
Morpheus Talent Solutions Ltd
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Can you transform a contact centre? - Why not prove it
(In Glasgow and Teesside offices)


DESCRIPTION:


Our commitment and investment to support business growth continues and we have an exciting opportunity for a Business Support Analyst (Programme/Workstream) to join us as part of the transformational programme.

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We are undergoing significant transformation.

The programme will be delivered through a combination of organisation, propositions, culture, process and technology changes that will come together to embody a new Retail insurance proposition.

As a BusinessSupport Analyst, you will notably support the Workstream Lead across a number of Pillar 2 activities in driving the programme.


What you can do for us:

  • Accurately and efficiently document business requirements and user stories.
  • Take ownership and responsibility to see problems through to conclusion.
  • Develop deep understanding of the business and actively contribute to the definition of the new proposition.
  • Work with key stakeholders across the organisation to understand requirements, analyse the as is, define and support the deployment of the to be.
  • Ensure programme progress, risks and issues are reported, documented, and escalated as required through appropriate governance channels.
  • Actively support progress on at least the following workstreams: product & proposition, finance and backoffice operations, business readiness and strategy.
  • Draft reports and presentations for both updates and signoffs.
  • Actively track activities through to completion.

What you can bring to us:

  • Degree level educated in relevant discipline.
  • Proven experience of working on large scale programmes within financial services.
  • Experience with understanding and translating complex business requirements.
  • Knowledge of Agile ways of working preferable. Comfortable working with ambiguity and in an environment where priorities change constantly.
  • Demonstrable experience of in problem management and resolution and in being a resilient selfstarter.
  • Collaborative analyst with demonstrable experience of engaging with business teams to drive change.
  • Exceptional networking and senior stakeholder management skills. Comfortable to challenge senior stakeholders across multiple functions.
  • Able to adapt and reprioritise quickly to ensure that any emerging risks are appropriately managed.
  • Continuous improvement mindset, able to maintain up to date understanding of industry best practices.
  • Able to work with a high degree of independence and exercise good judgement.
  • Excellent analytical and communication skills, both verbal and written.
  • As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

WHAT WE OFFER:

One of the best things about joining us is our rewards package. We're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • Investment in professional qualifications
  • Employee discounts
  • Gym benefits


We are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities.

We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.
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