Service Support Coordinator - Sheffield, United Kingdom - Sue Ross Recruitment

Sue Ross Recruitment

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Sue Ross Recruitment are working with alongside a national field support service specialist who tailor to the needs of the utility industry.

We are assisting to recruit a Service Support Coordinator to successfully coordinate, administer and manage clients expectations in a fair, diplomatic and professional way.

Responsibilities and Duties;:

Import A/C's received from clients onto the custommade inhouse database.
Data processing of client information working to strict GDPR protocol.
Assist with allocation of A/C's to external field agents, ensuring work volumes for each agent are manageable, whilst also being mindful of geographical/cost implications and ensuring service level agreements are achievable.
Manage relationships between our business, field agents and external suppliers to coordinate and schedule dates for visits, court attendance and disconnections.
Ensure field reports/images are uploaded to the databases by field agents to a satisfactory standard and within a timely manner.
Provide commercial and operational management information upon request, for both clients and company directors.
Attend/contribute to regular client meetings with a view to building/strengthening successful working relationships.
Provide valuable contribution to ongoing strategy changes.
Assist where necessary with monthly billing of clients and payment of suppliers.
Manage in & outbound call volumes, ensuring full notes and outcome codes are applied.

Skills required;:

Ability to work equally well alone or as part of a team.
Excellent verbal/written communication skills assertive/persuasive/affable.
Ability to actively listen and process information provided, offering the most appropriate decision.
IT confident/competent. Comprehensive knowledge of Microsoft office including Excel & Word packages.
Ability to work calmly and methodically under pressure.
Ability to priorities' and reprioritise throughout the day without losing focus of the overall target.
Ability to deal with potentially volatile situations and give clear guidance to field agents/clients requiring support.
Confidence to establish facts and make informed decisions.
Confident with delivering highlevel business analysis/results to directors and clients.
Ability to maintain a highlevel view on managing business costs

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.