Customer Service Coordinator - Hertford, United Kingdom - Mosaic Recruitment Ltd.,

Mosaic Recruitment Ltd.,
Mosaic Recruitment Ltd.,
Verified Company
Hertford, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Coordinator for China
Monday to Friday - 7:00 am to 3:00 pm


Salary:
£23,000 per annum rising to £23,500 pa following probation
Excellent Benefits including non-contributory pension, 28 days holiday + bank holidays, private health
Can be hybrid working after training/probation period.

We are looking for a customer focussed individual with excellent communication and administrative skills for a well-established organisation based in Hertfordshire.


The role will focus on supporting the member centre community and co-ordinating all activities with the purpose of retaining existing Centres and members through the delivery of a high standard of customer care.

The role requires the ability to multi-task,ensuring all activities, processing and turn-around times are met whilst delivering first rate customer service.


Duties will include:

  • Maintenance of centre data quality and integrity
  • Certification processing
  • Processing and distribution of Centres Hub forms
  • Coordinate effective running of accredited assessor workshops and process all relevant documents
  • Process Accredited approvals in line with procedures
  • Provide administrative support to all teams across the department including support for careers related activity
  • Suggest enhancements to the service provision to add value for members & centres and maximise member/centre interest in additional products and services
  • Support the Centre Services Manager in the delivery of project and departmental objectives

Knowledge, Skills & Experience:

  • Fluent in English, Mandarin and Cantonese
  • Demonstrable level of performing a high standard of customer service
  • Excellent attention to detail with data and copy, proof reading skills
  • Good organisational, written and verbal skills
  • A good knowledge of office practices, administration, marketing and customer service skills and techniques
  • Ability to establish and maintain good working relationships
  • Able to multitask and meet deadlines
  • I.T. literate (MS Office and social media tools)
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