Customer Service Assistant - Lewisham, United Kingdom - Ontrak Recruitment
Description
Customer Service Assistant Required - Immediate Starts Available
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Job Role:
Customer Service Assistant
Locations:
You could be required St Johns, Lewisham, Hither Green & New Cross Stations
Shifts:
You must be available for shifts Monday - Sunday
- 05:4 13:45
- 13:30 21:30
Pay rate:
£12.11 per hour
What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.
You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Customer Service Assistant do?
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any antisocial behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed
- Walking around the station being visible at all times to the passengers
- Paying attention to detail
- Making sure there are no passengers showing clear signs of distress
- Reporting any suspicious behaviour to the correct members of staff
- Ensuring a body camera is worn at all times whilst on shift to make sure any situations are recorded
Essential Requirements
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be available to work on an immediate basis
- You must be outgoing, confident and be able to make station announcements
ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.
Job Types:
Part-time, Temporary contract
Salary:
£12.11 per hour
Benefits:
- Free or subsidised travel
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- Are you able to commute to and from the stations stated within 1 hour?
Work Location:
In person
More jobs from Ontrak Recruitment
-
Customer Service Assistant
Haywards Heath, United Kingdom - 2 weeks ago
-
Driver
Horsham, United Kingdom - 29 minutes ago
-
Customer Service Assistant
Haywards Heath, United Kingdom - 3 weeks ago
-
Cleaner
Bournemouth, United Kingdom - 3 weeks ago
-
Cleaner
Windsor, United Kingdom - 20 hours ago
-
Customer Service Assistant
Horsham, United Kingdom - 2 weeks ago