Service Administrator - Rotherham, United Kingdom - Marsden Weighing Machine Group

Marsden Weighing Machine Group
Marsden Weighing Machine Group
Verified Company
Rotherham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us


Marsden Weighing Machine Group has a 90 year history of selling a wide range of weighing machine products into the NHS, residential care and industry both in the UK and overseas.


With a family run feel to the business and with fresh private equity investment for growth we are looking for hard working people who enjoy the challenge of a varied role and can work as part of a team.


We are now looking for a Service Administrator to join our friendly team, responsible for providing support to customers via the telephone and electronically, logging fault jobs and supporting the field service engineers where focusing on the customer is key.


The Role

  • Answering incoming telephone calls from customers
  • Adding customer information to our internal Salesforce system / excel workbooks
  • Making outgoing calls to customers to arrange service visits
  • Administration of customer paperwork
  • Dealing with requests for Service visits
  • Producing Calibration Certificates and Service Reports at customer requests
  • Scanning, filing and Declarations of Conformity
  • Contacting customers following service quotations
  • Experience in basic office administration, product training will be provided
  • Excellent written skills
  • Professional and friendly telephone manner
  • General IT competence and experience of Microsoft Office products
  • Knowledge of Sales force & Excel systems advantageous
  • Strong team player, who can also work on their own initiative
  • Excellent organisation and time management skills
  • Good timekeeping with a flexible and positive approach to work

Pay:
£22,500.00-£23,500.00 per year


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person
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