Signposting Volunteer Healthwatch Tower Hamlets - London, United Kingdom - YVHSC

YVHSC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Signposting & Information Volunteer

About the role

Healthwatch Tower Hamlets is an independent organisation set up to champion the views of health and social care service users.

It strives to make sure that health and social care services are meeting local needs and to ensure that the public's voice is heard regarding how local services are run.

Information & Signposting
The Signposting & Information volunteer role supports our delivery of the Healthwatch in three main ways:

To provide information and signposting to local people to help them navigate health and social care services in the borough and be able to raise their concerns

- to support other Healthwatch work, and projects related to information for the public and gathering views of NHS and care services

Tasks

Listening and responding to people contacting the information service and providing appropriate answers and responses
Keeping up to date with local health and social care providers.
Making appropriate referrals to the local NHS Complaints Advocacy support service
Logging queries that come through.

Time Commitment

Weekly commitment required
Minimum 3 hours a week for 3month period.

Is this role right for me?
We are looking for individuals who possess
some or all the below experiences, skills and qualities.

What we are looking for:

Aged over 1
Able to travel to our office
Friendly, approachable manner with good verbal communication and listening skills
Awareness of personal and professional boundaries
Experience of Microsoft word, and ability to use IT (or a proactive approach to learning and upskilling)

What would be a bonus: