Tech Support Advisor - Manchester, United Kingdom - HSS Hire Group

HSS Hire Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tech Support Apprenticeship - Business Administration Level 3

Hybrid working - office based in Trafford Park, Manchester

Full Time

Our benefits include a holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed
Were not your average tool hire company.

Were innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.

As an Apprentice Tech Support Advisor in the customer service space, you'll be responsible for providing exceptional customer service to our ProService platform's customers, communicating with customers through online chats, resolving their queries, and ensuring that they have a positive experience

This is a dynamic and expanding team where your contributions will be highly valued and recognised, allowing you to showcase your work and advance as the team naturally grows.

The role is hybrid-based, where you'll be able to reap the benefits of a supportive office environment and hold regular check-ins, team meetings and catch ups.

What do you bring?

As this is an apprenticeship, youll split your working week between on-the-job tasks and an education-based course that will support an overall qualification of Level 3 Business Administration. In order to be considered for this apprenticeship, you'll need to have achieved a Grade C/4 in both Maths and English at GCSE level.

Someone who is a great communicator and has a background in customer service.
An interest in tech as a function is advantageous.
Able to multitask and manage time efficiently.

What you will receive:

Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
Free hire from our core range and 35% off for friends and family
Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
You will also receive all necessary work wear and PPE, and you'll be given full induction upon entry to your new position.
We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme

Data Usage:

**Were also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.