Weekend Dental Receptionist - Corby, United Kingdom - Priors Hall Dental

Priors Hall Dental

Verified Company

Corby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Priors Hall Dental is seeking a highly motivated and customer-oriented Weekend Receptionist to join our dental practice. This position requires exceptional leadership skills, a strong focus on patient care and communication, and a positive "can-do" attitude.

As a Weekend Receptionist, you will be responsible for managing front desk operations, providing excellent customer service, and ensuring a smooth and efficient workflow during weekends.

Responsibilities:

Front Desk Management:

Greet and welcome patients, visitors, and staff in a friendly and professional manner.
Manage incoming phone calls, schedule appointments, and maintain appointment calendars.
Coordinate patient flow by communicating with dental staff and ensuring optimal use of treatment rooms.
Ensure waiting areas are clean, organized, and stocked with necessary supplies.

Patient Care and Communication:

Provide exceptional customer service to patients, addressing inquiries, and

resolving any issues or concerns.

Maintain patient records, update information, and ensure accuracy of data in the

practice management system.

Assist patients in completing necessary forms and paperwork.
Educate patients about available dental services and provide basic information

regarding treatments and procedures.

Leadership and Teamwork:

Display strong leadership skills by effectively coordinating with other receptionists

and dental staff.

Collaborate with the dental team to optimise patient experience and improve

practice efficiency.

Support and adhere to the practice's policies, procedures, and protocols.
Maintain a positive and professional attitude, fostering a pleasant and productive

work environment.

Administrative Duties:

Perform general clerical tasks, including scanning and data entry.
Handle financial transactions, including processing payments, insurance coverage, and coordinating billing.
Assist with the management of inventory and supplies, ensuring availability of necessary materials.

Qualifications and Skills:

Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Strong interpersonal and communication skills, both written and verbal.
Excellent organisational and multitasking abilities, with a keen attention to detail.
Demonstrated leadership skills and the ability to work effectively as part of a team.
Empathy, compassion, and a genuine desire to provide exceptional patient care.
Willingness to adapt to changing schedules or demands.