General Manager - Greenhithe DA EJ - Greenhithe Legion Social Club

Description

Purpose & Scope

The General Manager is responsible for the day-to-day running and strategic oversight of Greenhithe Legion Social Club. Reporting to the Management Committee, the postholder will ensure the Club operates efficiently, profitably, and in full compliance with relevant legislation and Royal British Legion/CIU standards.

The General Manager will lead the staff team, maintain high service standards for members and guests, manage financial and operational processes, and act as the key link between the Committee, staff, and external partners.

Key ResponsibilitiesLeadership & People Management

• Provide visible, professional leadership across all areas of the Club.
• Recruit, train, and manage staff, ensuring high standards of performance, conduct, and customer service.
• Manage staff rotas, leave, and sickness cover efficiently.
• Oversee HR processes within Sage HR, including records, reviews, and appraisals.
• Foster a positive, inclusive workplace culture aligned with the Club's values.
• Participate in own probationary review and annual appraisal with the Management Committee.

Operations & Facilities

• Oversee all day-to-day Club operations, including bar, cellar, and facilities management.
• Maintain a clean, safe, and welcoming environment at all times.
• Manage supplier relationships, ordering, deliveries, and stock control.
• Complete regular stock takes and address any variances promptly.
• Coordinate contractors and service providers, ensuring best value and compliance.
• Promote environmentally responsible practices such as recycling and energy efficiency.

Finance & Compliance

• Work with the Treasurer and Committee to set and manage budgets.
• Monitor income and expenditure, ensuring effective cost control and profitability.
• Oversee cash handling, till reconciliations, and weekly banking.
• Ensure payroll inputs are accurate and staff are paid correctly and on time.
• Prepare financial and operational reports for Committee meetings.
• Maintain compliance with all licensing, health & safety, insurance, and employment law requirements.
• Ensure all risk assessments, certificates, and regulatory documents are current and reviewed annually.

Member Experience & Events

• Act as the main point of contact for members and guests, ensuring a welcoming and friendly environment.
• Handle member queries and complaints diplomatically and effectively.
• Develop and deliver an engaging programme of social events, tournaments, and community activities.
• Promote events and Club news via social media, posters, and member communications.
• Support membership renewals, recruitment, and engagement to grow participation and loyalty.

Administration & Governance

• Oversee Club administration and record-keeping in line with GDPR and RBL requirements.
• Manage the Club diary, bookings, and hall hire processes.
• Coordinate Committee meetings: collect agenda items, circulate papers, and record minutes and actions.
• Liaise with the Chairman and Committee officers to implement decisions and maintain accountability.
• Manage membership data, renewals, and correspondence.
• Ensure AGM and other formal meetings are advertised and conducted in accordance with legal and Club rules.
• Lead succession planning for administrative responsibilities as current officers retire.

Person SpecificationEssential

• Extensive experience managing licensed premises or hospitality operations, with responsibility for staff, budgets, and service delivery.
• Proven ability to lead, motivate, and develop a multi-disciplinary team to achieve high standards of performance and customer service.
• Strong understanding of financial management, including budgeting, cash control, and supplier negotiation.
• Demonstrated ability to make operational and strategic decisions independently while remaining accountable to a governing body or committee.
• Excellent organisational and administrative skills, with attention to detail and the ability to manage multiple priorities.
• Confident communicator, able to build constructive relationships with members, staff, suppliers, and stakeholders.
• Competent IT user, including HR, point-of-sale, and basic accounting systems.
• Sound knowledge of licensing, health & safety, and employment compliance requirements.

Desirable

• Experience working within a member-led, charity, or not-for-profit organisation.
• Familiarity with Sage HR or similar people-management platforms.
• Experience in event programming or community engagement within a hospitality or leisure setting.
• Understanding of governance and committee processes in voluntary or membership organisations.

Other Duties

Fulfil other reasonable duties as required by the Management Committee to ensure the smooth and effective running of the Club.

Job Type: Full-time

Pay: £29,120.00-£36,400.00 per year

Benefits:

• Free parking
• On-site parking
• Sick pay

Application question(s):

• Do you have extensive experience managing licensed premises or hospitality operations, with responsibility for staff, budgets, and service delivery?

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 25/10/2025