1st Line Support - London, United Kingdom - Qualserv Consulting

Qualserv Consulting
Qualserv Consulting
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
SUCCESSFUL APPLICANTS WILL WORK ON SITE EITHER SOUTHWARK/CATFORD AREA


Our client is aa large local government organisation and looking for an experienced 1st Line Support Analyst to join their team.

This is initially a 3 month contract

You will

  • Triaging starters, movers, and leavers requests in the ITSM tool.
  • Assisting new starters who are experiencing difficulties with there accounts or
hardware.

  • Assisting users to configure corporate iPhones and iPads when migrated to
exchange online.

  • Accurately and clearly document fixes to technical issues,
process/procedures and update all IT-related records to ensure colleagues
can perform their duties using this documentation.

  • Monitor incoming queues on for the User access Team and perform initial
triage of all calls.

  • Take ownership of and resolve calls assigned via STS ITSM tool.
  • Identify problems, log problem records, and communicate appropriately.
  • Provide on-site, face to face support.
  • Be part of virtual teams working on this assignment.
  • Provide cover for colleagues in other teams as and when required.
  • Provide cover and/or work outside normal working hours (08:00 to 18:00)
and on occasion at weekends.

  • Accurately and clearly document fixes to technical issues and update the IT
knowledge base, enabling colleagues to quickly resolve any future
occurrences of similar issues using this documentation.

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
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