Customer Call Handler Am - Corby, United Kingdom - Travail Employment Group Ltd

Travail Employment Group Ltd

Verified Company

Corby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Call Handler

£11.03ph, NN17 1QE, 32 days holiday, Part-time 9am till 1pm Monday to Friday, Pension, Parking, WFH 1 day per week after training, Permanent

Due to continued success and expansion plans, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Call Handler to join their customer service team.

You will be supporting customers across the UK:
Providing customer care, and assisting/resolving with and questions or queries
Updating database with call information
Making outbound calls to customers who have left message on internal system
Raising credits for returns
Liaising internally with other departments in relation to customers needs
Administration duties related to the role

We would expect the successful Customer Call Handler to be able to demonstrate a good work working knowledge of Microsoft office, and database management.

Be an excellent communicator, and have a friendly, confident and customer focused telephone manner. You will be supported to become familiar with the company processes and procedures.

This would be an ideal role for you if you have worked within Customer Service Advisor, Customer Service Administrator or Call Centre Operator.

You will be joining the UK head office of a company that has been established for over 30 years, and has an enviable reputation in their field of distribution.

Working directly with the Customer Service Manager, this role offers variety from customers on a daily basis.

The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a Customer Call Handler who strives to offer the same.

With a dedicated training plan they offer ongoing training and coaching and opportunities to progress within the organisation.

32 days paid holiday per year Monday to Friday 9am to 1pm

£21,500pa Pension & Health Care plan after qualifying period

Permanent 1 day per week WFH after training period

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.