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User Researcher - London, United Kingdom - Sanderson Recruitment Plc

Sanderson Recruitment Plc

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
UX Researcher

Salary:
Up to £55k per annum

Location:
London - Hybrid 3 days p/w

About us
This client is transforming the way people see and experience the world's greatest destinations.

We give our customers total flexibility to choose the experiences, tours, and activities they want to visit at incredible savings.

What skills do you have that are essential in this role?

Proven product design research experience focusing on endtoend customer UX
Extensive experience with qualitative research projects with various complexities.
Good experience with data and utilizing numbers to define and support hypotheses.
Problemsolving skills and interpersonal skills.
Empathy and an interest in human behaviour, needs and motivations.
Understanding of research operations (tools, processes) to improve team efficiency and effectiveness of research.
Good collaboration skills, experience working with designers, developers, stakeholders, or clients.
Knowledge and understanding of digital marketing
Experience with implementing web analytics using Google Analytics

What will you be helping us to do?

Utilising usability lab studies, user interviews, expert evaluations, moderated sessions and prototyping of journeys and experiences
Delivering scalable processes and systems for feedback collection and insights driven workshops
Working alongside engineers, designers and product managers involved in the discovery and research process.
Diving into understand how our product is used, to influence the research and solutions we pursue
Work with the team to identify and highlight which problems have higher priority
Creating research plans to address key questions for product development and design teams.
Designing, facilitating, and analysing a wide range of qualitative and quantitative user research methods
Creating dashboards to track performance and metrics using GA/GA4 providing insights to the wider team
Commitment to live and breathe our Company values in the delivery of your role and responsibilities
Work with stakeholders to define web and analytics measurement strategy
Create and managed tags using a tag management system

The all-important perks: