Landside Receptionist - Stansted Airport, United Kingdom - MAG

MAG
MAG
Verified Company
Stansted Airport, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Landside Receptionist:


Date:19-May-2023


Location:
London Stansted Airport, GB


Company:

MAG

Landside Receptionist

  • Car Park Services, Landside
  • London Stansted Airport
  • Permanent
  • Band 9 (£23,356 rising to £25,862 after 3 months successful probationary period). Additional 17.5% shift pay.
  • 40 hours per week or days, 2 nights, 4 days off.

The role


Ensuring the smooth operation of and the hosting and greeting of, arriving and returning passengers through our busy and fast paced Meet & Greet (M&G) and Valet (VIP) Reception areas.

Welcoming the customers on arrival and assisting them on departure, all whilst providing a first class customer service.

You will be expected to provide Reception and Valet support, ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times and enhance the customer experience, providing passengers with all required information for a safe and smooth onward journey.

Accurately recording customer check in and return time details as well as recording vehicle observations for the purpose of revenue and damage claim protection.

Accountabilities

  • Monitor and make full and accurate use of the operation's mobile and desktop checkin / checkout booking systems including the capture of vehicle condition / issues on arrival and reporting any I.T. issues to the appropriate channels.
  • Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximized in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
  • Administer all returns ensuring the customers vehicles are available for collection on time to avoid customer waiting.
  • Based on Arrival / Returns data, provide logístical and immediate decisions to ensure a successful operation, enabling the team to deliver 'better than plan'.
  • Coordinate the safe movement of customer vehicles where necessary including the utilization of operational drivers via direct and key room communications.
  • Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements, as directed.
  • To be a multiskilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service.

What will make you successful in this role

  • You should be a careful and experienced driver with 2+ years of driving experience and no more than 3 penalty points on your UK Driving Licence
  • Excellent verbal and numerical skills
  • Organisational skills
  • Ability to multitask
  • IT literate
  • Team working
  • Experience of working under pressure in a fastpaced environment
  • Problem solving
  • Previous experience of working in a customer service role

What benefits can we offer?


What can we offer in return? Great benefits, as you would expect from a business the size of
MAG - in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.


About us
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe.

Part of the largest UK owned airport operator group,
MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted.

Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport's capacity from 35 to 43 million passengers per year.


We're all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world.

As a team, we recognise the importance of what we do, supporting one another along the way.

Together, we are the Journey Makers.

**Equal Opportunities & Reasonable Adjustments
More jobs from MAG
See all jobs of MAG