Customer Experience Administrator - Sheffield, United Kingdom - Optima Health

Optima Health

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Experience Administrator

Location:
Sheffield, S- near Meadowhall with great transport links

Salary:
£22,010.56

Contract Type:
Permanent

Hours:
Full time 37 hours, Monday - Friday

About Us
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services.

Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients.

Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager.

One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Role Summary

Main Duties and Responsibilities

This role will support reception cover on breaks, lunches and annual leave.
Monitoring of targeted sample of calls and correspondence in line with quality standards, ensuring client's overall needs have been met.
Identify skill gaps and service improvements
Proactively contributing to and participating in calibration activities, delivering consistent quality assurance
Review and log all complaints received.
Dealing with complaints ensuring a complete understanding of the true nature of the case.
Ensuring complaints are resolved efficiently, through case managment.
Closing the complaints
Managing all basic administration duties
Produce and maintain a high standard of accuracy across any task undertaken.

Experience, skills and knowledge required for the role

Excellent communication skills
Administrator/Customer service experience is preferred
Good attention to detail
Solutions focused
Good IT / PC skills including Microsoft packages

What Can We Offer You?

Excellent training and development opportunities
25 days annual leave + Bank Holidays
Employee discounts with big brands through Perkbox
Eye care test vouchers
Flu vaccination
Buy and sell holiday scheme
Share save scheme
Fantastic pension scheme
Life assurance
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._