Legal Support Team Leader - Edinburgh, United Kingdom - Addleshaw Goddard

Addleshaw Goddard
Addleshaw Goddard
Verified Company
Edinburgh, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The role:

  • Line manager supervision of the team, tracking all aspects of performance and ensuring the appropriate level of resource is maintained.
  • Reviewing and prioritising tasks in line with SLAs using our workflow management tool.
  • Subject matter expert on all tasks assigned to the team, ensuring best practice is documented and followed at all times
  • Ensure the delivery of high quality, responsive and efficient customer service.
  • Assist with the recruitment process including onboarding, training, and developing all staff using individual career paths supported by 121s and coaching.
  • Work collaboratively with Office Services and other business support teams.
  • Promote the service offering, building effective stakeholder relationships and seeking out new work opportunities where appropriate.
  • Adheres to the firm's risk and compliance policies and procedures and raises any issues or queries promptly.
  • Two years' experience (or equivalent) gained within a comparable environment and at an appropriate supervisory level
  • Willingness to work flexibly to meet client needs
  • Proven experience of exemplary customer service
  • Comfortable with change and able to drive new initiatives whilst engaging and supporting the team
  • Experience of prioritising a substantial and diverse workload within strict deadlines desirable
  • Solutionsfocussed approach
  • Demonstrable commitment to exceeding expectations and goals
  • Able to communicate professionally and effectively at all levels
  • Competent use of Microsoft Office


As a firm, we aim to provide a positive experience to everyone who works here and our focus on financial, lifestyle and wellbeing benefits ensures that this experience goes beyond the nine-to-five.

As part of this mission, some of the benefits employees of AG can expect are;

  • Life Assurance & Income Protection
  • Competitive employer matched pension contribution rate
  • Health and wellbeing subsidiary, up to £180 per year
  • One day per year to volunteer (as part of our CSR initiative)
  • Buy/Sell holidays (up to 5 days each year)
  • Mental health and wellbeing initiatives such as The Mindful Business Charter, Mental Health Champions and 1:1 sessions with an inhouse professional
  • Talent referral bonus incentives
  • AG Excellence awards for the recognition of exceptional effort
  • Opt in private medical and private dental insurance
  • Opt in annual health screening
  • Voluntary critical illness cover
  • Annual discretionary bonus plan

MEET THE RECRUITER:


Heather Dalton

Speak with Heather Dalton:


View Heather Dalton's LinkedIn:


Salary:
Competitive
Location:Edinburgh
Vacancy Type:Secretarial Services
Business Area:Secretarial Services
Contract Type:Permanent
BENEFITS
WEALTH & PROTECTION


LIFESTYLE
HEALTH & WELLBEING
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