1st Line Fulfilment - Kingston upon Thames, United Kingdom - Pangea Connected Limited

Description

Company Sector:
Telecommunications and IoT


Company Address:
Eden Street, Kingston upon Thames


Postcode:
KT1 1BL


Role Title:1st Line Fulfilment & Support Agent


Brief:

At Pangea, we are on a Mission to connect everything for good, and we are doing this by simplifying IoT Connectivity for our partners through Excellence, Empathy & Ownership.

We are dedicated to Partners & IoT only and are a business that cares for others and the culture we are building.

Established in 2014, we provide predominantly cellular-based services to the B2B market worldwide, operating in industries such as asset tracking, smart healthcare, environmental monitoring and smart cities.

Pangea is growing rapidly and is looking for a 1st Line Fulfilment & Support Engineer to provide day-to-day technical support and provisioning for customer services.

We are looking for a like-minded individual whose values align with the teams; process-driven, proactive, excellent time management, focused, accountable, effective and reliable communication, and a willingness to learn/self-learn.

A typical day would be split between provisioning customer solutions, first-line partner support, liaising with suppliers, managing BAU customer requests, and troubleshooting tickets.

Pangea is a growing company which thinks big. You will work in a close-knit environment and celebrate the business's successes while helping manage the challenges.

We work and play hard, so we need a team player who is bright, full of ideas, and willing to operate in a fluid and changing environment.

This role is ideal for a technically minded person who can also communicate with a broad audience on a business level.

With the rapid growth of the business, we are looking to redefine our operations team, so we are looking for proactive self-starters.

The changes in the team and the business should mean lots of opportunities for excellent career paths throughout all aspects of the business.

Areas of the role include:

• Service setup for standard as well as nonstandard services
• Provisioning of services and CPE configurations for customers, such as IoT SIM cards and routers
• Provisioning and support of BAUtype services for customers
• Packing & Shipping completed orders
• Support sales team with an understanding of product capabilities and value
• Project manage small projects
• Testing of new products and services to be introduced into the Pangea portfolio
• Various ad hoc duties

Required Skills for this role:

• Previous support experience in a service provider environment is advantageous
• Exposure to cellular network or broadband network environments is advantageous
• Project and time management skills
• Excellent communication skills, both verbal and written
• Attention to detail and working on projects through to completion
• Confidence to work autonomously and liaise with a mix of individuals
• Ability to liaise with internal and external stakeholders in a professional manner
• Assisting the team in the preparation and followup process of onboarding new clients

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£26,000.00 per year


Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kingston upon Thames, KT1 1BL: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work authorisation:

• United Kingdom (required)

Work Location:
Hybrid remote in Kingston upon Thames, KT1 1BL

Expected start date: 27/02/2023