Administrator - Hybrid - Ng2 - Nottingham, United Kingdom - Hireonline

Hireonline

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator - Hybrid

I am recruiting for an experienced Administrator which is a hybrid role working a minimum of 2 days in the office the rest you will work from home as the Administrator you will be part of a small existing team to work in NG2 with career development, as the Administrator you will work Monday - Friday 9am - 5pm with an hour for lunch and this client when you are in the office have a canteen to allow you to step away from work and relax during your break.

As the Administrator your role is to provide, proactive, high level support to the legal departments, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded.

As the Administrator once successful you will receive excellent benefits including

Hybrid working
25 days holiday plus Bank Holidays + 1 extra Xmas day
The option to buy and sell holidays up to 5 days.
5% pension
Medical cover

- lots of social events to build rapport with colleagues

As the Administrator some of your duties include

Management and submission of regular MI reports, including the coordination of responses across multiple departments
Production of reports to assess service levels/KPIs and delivery against these measures
Collation of information to ensure client account plans are maintained
Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same
Ensuring client portals are updated and all associated tasks completed in line with the client's requirements
Supporting the coordination of client audits
Managing revenue for key clients; oversight of and support of billing processes including processing of any credits and rebates, supporting the coordination of the WIP Certification process and ensure processing of subsequent write offs and mark downs

To be successful as the Administrator, you would be expected to have the following skills and experience:

An interest in/experience of client relationship account management
A confident understanding of the business and excellent business acumen and skills
Ability to work on own initiative and have the confidence to deal with people at all levels within the business and make quick decisions
Excellent diary management and organisational skills with the ability to use initiative and anticipate needs
Exceptional attention to detail, ensuring accuracy in all client communications and deliverables
An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times
Effective at investigating issues and seeing a problem through to conclusion
Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
Positive can do attitude with the ability to adapt to change