Installation Coordinator - Perivale, United Kingdom - 1st Folding Sliding Doors

1st Folding Sliding Doors

Verified Company

Perivale, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Installation Coordinator

Job Summary:

The Installation Coordinator will be responsible for booking jobs in fitting diary and CRM system, providing accurate and efficient support to Installation manager, Warehouse manager and company director.

This includes handling data within the CRM system (Business Pilot), managing switchboard calls, communicating with suppliers about delivery dates and providing excellent customer service.

The role requires the employee to be proactive, detail-oriented, and able to take ownership of customer enquiries. They will work closely with various teams to ensure efficient communication and problem resolution.

Installation Coordinator Responsibilities:

1)
Booking jobs in fitting diary

Accurately enter customer and project data into the CRM system (Business Pilot) & Google Diary, ensuring timely updates and maintenance of records.

2)
Call Handling and Enquiry Management:

Answer switchboard calls, direct enquiries to the relevant individuals / departments when necessary, and handle arising matters promptly and professionally.

3)
Dealing with Customer Enquiries:

Take ownership of customer enquiries, ensuring proper follow-up and resolution by either passing it to the appropriate team or personally dealing with it.

4)
Customer Service Excellence:

Provide excellent personalised customer service to both new and existing customers, addressing their needs, concerns, and inquiries professionally and efficiently.

6)
Adaptability and Initiative:
Perform other duties as reasonably required by the Director.

Full training will be provided. Good written and verbal English is essential.

Job Types:
Full-time, Permanent

Pay:
From £25,000.00 per year

Benefits: