Contact Centre Advisor - Newport, United Kingdom - WP Recruitment & HR Ltd

WP Recruitment & HR Ltd

Verified Company

Newport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Advisors

Industry:
Infrastructure

Location:
Newport, Isle of Wight

Hours: 7am - 7pm dayshift or 7pm - 7am nightshift ( 2 roles available)

Days: 4 on/4 off, on a rota basis

Duties:

Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.

Experience:

Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.

In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.

Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Initial systems training will take place on the dayshift for the nightshift role.

Salary:
£10.50 per hour worked day shift / £13.96 per hour worked night shift (increases from 1st April/ after 12 weeks)

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If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.

If you are already registered with our agency, please contact our office directly on for further details.

Job Types:
Full-time, Temporary contract, Temp to perm

Salary:
£10.50-£13.96 per hour

Benefits: