Global Process Owner - Greater London - NielsenIQ

    NielsenIQ
    NielsenIQ Greater London

    1 week ago

    Description

    Overview

    As a Global Process Owner (Sales Process), you will shape and optimize the end-to-end sales process (Lead-to-Order / Quote-to-Cash) across a global commercial organization. This strategic role drives simplification, harmonization, and integration of sales processes to be scalable, standardized, and aligned with the commercial strategy.

    You will collaborate with other process owners, product owners, technical business analysts, and cross-functional stakeholders to deliver a seamless digital sales experience that enhances seller productivity, customer satisfaction, and operational efficiency.

    Your future responsibilities

    • Process ownership & Governance: Lead the design, optimization, and governance of global sales processes and policies, ensuring alignment with business goals and scalability across regions
    • Cross-functional collaboration: Partner with stakeholders across Sales, Marketing, Commercial Operations, Finance, IT, and external vendors to define and maintain the technology roadmap for digital sales transformation
    • Process simplification and standardisation: Harmonize and reduce complexity in customer-centric workflows to deliver consistent and integrated sales processes across regions and segments
    • Sales enablement: Drive improvements in seller efficiency and customer experience through process and platform optimization
    • Process design expertise: Apply advanced methodologies (e.g., Lean Six Sigma) to engineer high-performing processes and deliver measurable improvements in process performance and business outcomes
    • Change Management: Support training and change initiatives to embed new processes into the business effectively

    Measures of success

    • Clearly defined and documented global sales processes and supporting technical architecture
    • Full business alignment on target state and supporting tools
    • Successful adoption and embedding of new processes through change and training initiatives

    Your profile

    • Proven experience in global sales process ownership and optimization across the L2O or L2C domain
    • Strong knowledge of leading sales methodologies (e.g., MEDDICC, Challenger, SPIN, BANT)
    • Demonstrated success in implementing consistent CRM processes globally
    • Familiarity with modern process modeling techniques (e.g., design thinking, storyboarding)
    • Ability to assess and manage the impact of process automation on sales teams
    • Deep CRM domain expertise, including Sales Cloud, CPQ, incentive compensation, analytics, contract lifecycle management, and more
    • Commitment to aligning practices with industry best standards
    • Strong stakeholder management and influence across diverse, global teams
    • Ability to build consensus and drive execution in ambiguous environments
    • Delivery-focused with a track record of translating business requirements into actionable outcomes

    What we offer

    • An exciting job in a globally active company
    • Mentoring: Intensive support and qualified feedback during induction
    • Training: Comprehensive training program within our Global Client Delivery Academy and other options
    • Work-life balance: Flexible working hours and hybrid working
    • Further development: Growth and career opportunities at local and international levels
    • Togetherness: Dynamic, global environment with team spirit
    • A high degree of responsibility with a market leader and a large product portfolio
    • Flat hierarchies and an open corporate culture
    • Modern office in a central location with state-of-the-art infrastructure

    About the role

    As a Global Process Owner (Sales Process), you will play a pivotal role in shaping and optimizing the end-to-end sales process across our global commercial organization. This strategic position is responsible for driving simplification, harmonization, and integration of sales processes, ensuring they are scalable, standardized, and aligned with our commercial strategy.

    You will work closely with the other process owners, product owners, technical business analysts, and cross-functional stakeholders to deliver a seamless digital sales experience that enhances seller productivity, customer satisfaction, and operational efficiency.

    Additional Information

    Our Benefits

    • Flexible working environment
    • Volunteer time off
    • LinkedIn Learning
    • Employee-Assistance-Program (EAP)

    Our commitment to Diversity, Equity, and Inclusion: NIQ is committed to fostering an inclusive workplace that mirrors the diversity of the communities we serve. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics. To learn more, visit our Diversity and Inclusion page.


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