Customer Service Advisor - Peterborough, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Peterborough, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Job Title:
Customer Service Advisor/Customer Care Specialist

Location:
Peterborough - Hybrid option once competent

Salary:
£20,487 (£10.51 per hour) + Bonus Opportunities of up to £1,440

Contract:
Permanent

Hours:
Full Time, 37.5 hours per week

Shifts:
Shifts between 8am - 6pm Monday - Friday & 1 in 4 Saturdays 9am - 12pm

Start Date: 6th February

CCA Recruitment as excited to be working with a multinational healthcare company, recruiting for Customer Service Advisors to join their care team.

The company are specialists in their field, supplying and developing products for clients and pharmacies.

They are looking for Customer Service Advisors who have a genuine customer care and empathy, as well as the ability to work in a fast-paced environment.

You will be taking inbound calls, dealing with customer queries and taking or making changes to orders.

Responsibilities of a Customer Service Advisor:

Providing high quality customer service to existing and new customers over the telephone
Taking orders, offering product and/or service advice
Effectively handling customer /order queries
Order entry; Prescriptions: Commercial orders; mail orders; samples
Prescription handling and management of prescription processes
At all times assessing the customer care processes to ensure that they are adding value to the customer and the business
Positively influence colleagues and be enthusiastic to daily goals and targets
Conduct yourself in a professional manner at all times. Be conscious that you are a representative of the Customer Care Department
At all times assessing the customer care processes to ensure that they are adding value to the customer and the business
Customer retention by being polite, courteous and effective customer handling
Carry out other duties as instructed by your line manager
Treat all information with sensitivity and ensure that confidential data about the customer is not disclosed to third parties as per Data Protection Act 1998

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Types:
Full-time, Permanent

Salary:
£20,487.00 per year

Benefits: