Customer Service Executive - Preston, United Kingdom - Pure Utilities

Pure Utilities

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Service Executive, your aim will be to handle queries from sole traders all the way up to multi-internationals, regularly interacting with our industry partners, and investigating & resolving account issues.

As someone who is self-driven, you will have the passion and motivation to grow our business, as well as the professionalism and expertise required to succeed in a competitive market.

Key Duties

Take and make customer calls with integrity and professionalism
Accurately process customer correspondence where required
Resolve customer queries and issues, ensuring promises are delivered
Generate quotations/estimates for existing and potential customers
Maintain customer accounts to ensure existing customers' expectations are exceeded
General office procedures, processes and administrative duties, as required.

Key Requirements

Excellent phonehandling ability and a genuine willingness to help customers
Organisation skills, with the confidence to selfmanage your duties
Commitment to work with other departments across the business, to meet collective targets.
The ability to multitask within a busy environment with a high level of accuracy
The focus at PURE is to give customers the best experience and service possible, so professionalism, courtesy and personal integrity are essential qualities.

Desirable Skills/Experience

Experience in recoveries, sales, customer service, or telemarketing
Capable IT skills, especially with Microsoft Office (particularly Excel, Word & Outlook)
Commercial qualifications, a relevant Degree
Utility industry experience

Succeeding in the Role
A successful Customer Service Executive will be organised, professional and have a positive attitude. They will live the Company's Core Values and confidently provide a high-quality service, consistently helping customers.

Job Types:
Full-time, Permanent

Salary:
£22,255.00 per year

Benefits: