Customer Support Consultant - Southampton, United Kingdom - Redcat Hospitality Technology Limited

Redcat Hospitality Technology Limited

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Company

We work with amazing hospitality brands, to provide them with a hospitality IT platform that provides a seamless customer experience.

We're a company that puts culture first and are looking for people to help us continue our growth

Responsibilities

Provide over the phone support to clients as required.
Work with internal teams on support escalations while managing customer expectations around resolution and timeframes.
Provide remote connection support to clients as required.
Log all calls in CRM
Escalate calls to thirdparty providers as appropriate.
Participate in team meetings as required.
Operate in a rotating roster

About You

Ideally have previous experience in an IT support role.
Have previously worked in hospitality, or supported hospitality businesses in the past.
Be a people person, love to chat, and love to help.
Have patience. This role requires a high level of patience to be able to work at the users pace.
Enjoy working as a part of a team and in a collaborative manner.
Need to be skilled at managing customer expectations.

Our Values
Integrity - We stand for integrity

Teamwork - Together we shine

Customer Centric - We have the customer at the Heart

Innovation - Be the agent of change

Accountability - We deliver what we promise

Why Join Us?
To attract the best people, we understand that it takes more than just a generous salary.

To keep an engaged and motivated team, we also provide career growth opportunities, work flexibility, autonomy, and a high-performance culture - all to ensure that you can achieve your best - both inside and away from work.

Benefits Include