Customer Support Hero - Newcastle upon Tyne, United Kingdom - HAUS DISTRIBUTION LTD

Description

Haus Distribution LTD Unit 12

The Stottie Shed Bakers Yard Gosforth Newcastle

NE3 1XD


Job Description | Customer Support Hero
Do you have a passion for delivering a great customer experience?
Are you detail-oriented, process-driven and capable of looking at procedures with a critical eye?

Do you have the initiative to support our continuous improvement of the customer journey?

We are offering this exciting opportunity to join our customer accounts team, to provide an excellent experience for all partners and customers that meets their needs and supports the delivery of a smooth customer journey which is free from friction.

The Role
You will be responsible for developing, implementing, and maintaining processes and working closely with the warehouse, marketing and accounts teams to deliver a kind, thoughtful and considerate customer journey


This will include:

• Day to day problem solving queries from customers, retailer and brand partners
• Monitoring the effectiveness of our processes, streamlining where appropriate
• Using data, identifying potential areas for improvement, suggesting amendments and implementing changes
• Administrative tasks in support of our customers new and existing product ranges
• Maximising the functionality of the CRM to automate process as far as possible.
• Working collaboratively with other departments to ensure the onboarding phase of the journey is as efficient as possible.
• Demonstrating an exceptional standard of service delivery

When you join our team, you will predominately be working on site in Gosforth, Newcastle Upon Tyne.


What we're looking for

• Experience in a customerfacing role
• Proficiency with Microsoft Office and CRM systems
• Excellent verbal and written communication skills
• Organisational and problemsolving skills

Who We Are
Haus Distribution is an independent distributor based in the North-East. We are experts in importing unique, design-led products for retailers, from small boutiques to big High Street names.


Our Promises

Quality
We work with the best European Design brands. Quality is a pivotal part of their design process and we see it as our responsibility to protect this.

That's why we have rigorous Quality processes in place, super-fast accurate logistics, supported with industry leading tech and a customer service team that are responsive and resolution focused.

Service
We are passionate about the products we sell and know them inside out. We love what we do and like nothing more than talking about it. That's why we are always available to our retailers and our brand families.


Safety

We tackle the ever-complex world of EU and UK Safety laws so you can feel confident that products we sell are always certified.

We consider the impact our supply chains have on our planet.

We believe that change starts at home, that's why we always recycle, avoid using plastic and buy in bulk from our suppliers.

Convenience
We take the hassle out of importing. We hold stock in our UK warehouses which allows us to deliver within 24 hours. We deal with customs so you don't have to. We ensure that all imported products adhere to UK safety guidelines.


What We Can Offer
- £24,000, full time

• Don't work your birthday
• Early finish on Fridays
• Pension Scheme
• 25 days annual leave
• A Health and wellbeing focus

Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company pension
• Free parking
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person