Implementation Consultant - Remote, United Kingdom - Planview

Description

• At Planview., our consultants enjoy an innovative, challenging environment where their ideas and talents are applied every day, in many different environments. We believe that work should be interesting, and that interesting work makes your career rewarding. Our growing consulting team has an exciting opportunity for a consultant.

• Support Managing Consultants in proposing and delivering new PS engagements by using your knowledge of and experience in the agile space.
• Perform deepdive solution walkthroughs (Solution Blueprints) involving Planview products.
• Consult and guide customer process definition and optimization across multiple capability areas ensuring alignment and consistency with best practices.
• Leverages superior communication and presentation skills to lead and facilitate workshops on system configurations (Configuration Cycles) and explain Planview business capabilities and product level concepts and how they link to driving value for the customer.
• Assist with the Design of Planview solution that will deliver the customer's business outcomes, support the needed processes and is aligned with best practice.
• Leverage Planview's FastTrack methodology to document the solution design, scope and delivery elements.
• Leverage and contribute to Planview's FastTrack delivery methodology, tools and assets to incorporate lessons learned, best practices and opportunities to optimize delivery.
• Manage solution scope within commercial boundaries and identify impacts on scope that require initiation of a commercial change request.
• Gathers customer information to escalate and solve the most complex, multilevel, and/or technical related customer problems, conducts additional research to identify patterns and the root causes of the issue and develop a plan of action to resolve the issue.
• Uses business requirements, and technical/product requirements and negotiates with customer to ensure the best solutions are provided; provides expert advice on additional or complementary products or services that meet their business needs and drive revenue.
• Manage, optimize and track working time to achieve billable utilization targets.
• Represents Professional Services and act as customer's advocate in articulating business use cases and scenarios Planview's Customer Success and Product Management teams on product enhancements, support prioritizations.
• Represent the customers in the validation of support resolution and enhancement as needed.
• Develop intimate, trusted advisor relationships with key customer stakeholders to ensure the benefits of the solution delivered can be validated.
• Identifies complementary products or services that meet Customer's business needs and drive revenue for Planview.
• Conducts quality assurance checks and testing throughout the project to ensure alignment to best practice solution architecture and end state solution outcomes.
• Lead and plan data conversion/migration and validation with customer.
• Lead and plan reporting and analytics requirements and specification definition and documentation with customer and seek guidance and assistance from Solution Architects if required.
• Lead and plan interface requirements specification definition and documentation with customer, provide guidance and seek guidance and assistance from Solution Architects if required.
• Gathers customer information to escalate and solve the most complex, multilevel, and/or technical.
• Master product functionality and how it is applied to achieve Customer business objectives.
• Master new product release functionality.
• Professional Requirements
• Possess skills in conceptualizing creative solutions and communicating them to others including senior management.
• Ability to articulate the value of Planview Solutions and using your consulting skills to position the prescribed services to achieve the customer's business outcomes.
• Able to develop multiple levels of relationships with the customer to ensure customer acceptance of responsibilities to deploy an effective solution.
• Provide thought leadership to customers methods and approaches that enable the realization of value from project, portfolio, and resource management practices.
• Demonstrated ability to manage multiple priorities and drive projects to closure.
• Must have demonstrated understanding of the implementation approach elements including:
• Business outcome definition
• Linking of key analytics and decisions to business outcomes
• Workshop facilitation to ensure discussions remain within scope
• Assess and advise on process design and documentation
• Provide quality professional services deliverables, executivelevel presentations, and status reporting
• Demonstrate excellent communication and presentation skills.
• Experience responding and resolving conflicting issues and customer requirements in a variety of customer or client situations and personalit