Service Advisor - Spalding, United Kingdom - E M G Motor Group

E M G Motor Group
E M G Motor Group
Verified Company
Spalding, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Advisor
We are looking for a customer focussed individual to work at our Ford & Hyundai Aftersales branch in Spalding


You will need to be a confident relationship builder able to communicate with all our customers in a professional, prompt and courteous manner.


Key duties will include, arranging bookings for work to be carried out, advising and selling additional work found during vehicle inspections, along with finalising and invoicing the customer and collecting payment.

You will need to demonstrate that you have the ability to work independently maintaining customer focus. Key performance indicators will include Customer satisfaction, repeat repairs and retail hours sold.

Create job cards and compile invoices for works carried out. Work with workshop controller, parts and service manager to provide a quality service experience for our customers.

To accurately record vehicle information, service history, gain authority through the 1 Link platforms and liaise with leasing companies and retail customers to gain approval on work

The successful applicant will be, IT literate, self-motivated and have a proactive approach to delivering an exceptional customer experience. You will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public

Previous experience in a similar role would be a distinct advantage.

A good rate of pay working in a friendly environment.

Monday to Friday and Saturdays 8.00- a rotation


Job Types:
Full-time, Permanent


Benefits:


  • Free parking
  • Onsite parking

Experience:

Vehicle Service Advisor: 2 years (preferred)


Licence/Certification:

  • Full UK Driving Licence (required)

Ability to Relocate:

  • Spalding: Relocate before starting work (required)

Work Location:
In person
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