Sales Support - Northwich, United Kingdom - ASM Technologies Limited

ASM Technologies Limited

Verified Company

Northwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be working for a company who are selling some of the coolest technologies in the IT Industry that make a real difference to enterprise businesses? We provide the world's biggest brands with technologies that deliver a competitive edge and real value.

Summary of Role

Sales Support are the backbone of the sales department, supporting our Account Managers and are responsible for ensuring that good customer satisfaction is maintained at all times.

They liaise and interact with customers and all internal departments within ASM Technologies.

At ASM, we like to develop individuals within the organisation and the Sales Support role could be natural progression into an Account Manager's role if desired.

Role & Responsibilities
Liaising with customers

Creating accurate and detailed quotes

Maintaining data in CRM

Help to drive and increase profitability

Accept and prepare sales orders for processing prior to passing to the admin team

Preparing customer backlog reports

Liaise between the customer and Purchasing/Expediters on accurate ETAs

Ensure orders are signed off and processed accurately

Resolving ad hoc issues

Returns logged and managed

Provide data and reports to support the Account Manager

Completing Software license deliveries to customers

Providing PODs to customers

Liaising with vendors/suppliers and negotiating pricing

Providing accurate quotes to customer based on their requirements

NO COLD CALLING

Skills Required:

Excellent communication skills with the ability to build relationships with people at all levels

Strong organisational skills with excellent attention to detail

Quick thinker, methodical with the ability to multitask and prioritise work

Strong written skills

Customer care - show ability to listen and understand the client's needs and challenges

Problem solving and identifying the route cause for continuous improvement

Ability to work well as part of a team and the ability on your own to work using initiative to problem

What you can expect from us
A fast-paced and fun working environment

A place where you can learn and your opinion is valued

Workplace pension after 3 months service

Company health cash plan

25 days holiday (excluding bank holidays)

Free on-site parking at Cheshire office

Training and development

Benefits: