Data Centre Engineer - Hoddesdon, United Kingdom - Claranet Limited
Description
Position summary
Claranet is one of Europe's leading managed IT services providers with annualised global revenues of £325m, growing both organically and through acquisition.
Department
The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.
This extremely customer focused team is split between London and Bristol, providing critical on-site support to customers and the business around the clock.
Role
Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.
- EN11 & E14) with occasional travel to other UK sites when required.
As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards.
You will also be responsible for the decommissioningof equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.
You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.
You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.
About You
Duties & responsibilities
- Troubleshooting and repair of hardware faults and the installation of spares or components as required.
- Provide hands and eyes services to all Claranet departments and external customers.
- Installation and decommission of managed equipment within the Data Centres and external customer sites.
- Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments.
- Accepting and taking ownership of fault escalations from internal teams.
- Providing internal and external customers with timely updates on progress of incidents.
- Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics.
- Documentation of Data Centre equipment, service configuration and hardware solutions.
- Carry out physical checks and audits as required by the business and its customers.
- The management and control of Claranet assets.
- Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities.
- Update and maintain Claranet databases following all changes to equipment or assets.
Position specifications
Essential:
- At least 1year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware.
- Experience installing and troubleshooting server hardware, components and firmware.
- Experience installing and physically troubleshooting firewalls, switches and routers.
- A demonstrable passion for delivering exceptional customer service.
- Demonstrable problemsolving and troubleshooting skills.
- Ability and drive to create and maintain uptodate documentation.
- Ability to follow complex instructions for unfamiliar tasks.
- A positive 'cando' attitude.
- Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation.
- Enthusiastic and highly motivated.
- Ability to work alone, under own initiative considering the safety of themselves and others at all times.
- Ability to dynamically assess and reduce/mitigate risk to service and safety.
- Excellent organisational skills and attention to detail.
- Full UK manual driving license
Highly desirable:
- Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments.
- Copper and fibre cabling types, installation, termination
- Certified Data Centre Technician (CDCT) or equivalent Data Centre qualification
- Basic Cisco switching and routing experience.
- Basic Linux and Windows experience.
- VMware hypervisor and basic VM management experience.
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