Client Support Specialist - London, United Kingdom - Pexapark

Pexapark
Pexapark
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Client Support Specialist:


  • London_
  • Full-Time_
  • Enterprise Sales_

Our Purpose
At Pexapark, we empower renewable energy players to thrive in post-subsidy markets. Keeping renewable investments attractive is our contribution to a more sustainable world.


The journey began in August 2017, when energy traders Michael Waldner and Luca Pedretti, together with software entrepreneur Florian Müller, set out with the purpose of accelerating the energy transition towards net zero by creating an efficient market for renewable energy.

We create transparency, standardise methodologies, and help to educate the industry. We also digitise the route to market and provide a complete software suite.

Our vision is to be the Operating System that empowers renewable energy players to have an edge in post-subsidy markets.


The Role


The Customer Success team exists to support PexaOS clients in deriving the most value that they can from the product and is responsible not only for client satisfaction but also for gaining strategic insights through building long-lasting relationships.

The Client Support Specialist is the first port of call for clients and will actively manage and resolve inbound tickets whilst also working with internal teams to identify solutions to improve the overall experience for the client.


How will you help:

  • Serve as the first point of contact for our clients and collect feedback
  • Collaborate with clients and internal teams to organise resources to troubleshoot and resolve issues
  • Document interactions, paths to resolution and successes
  • Contribute to developing internal processes and managing ticketing systems

What you'll bring:

  • Strong verbal and written communication skills
  • Ability to prioritise workload and manage multiple internal and external stakeholders
  • An empathetic and patient approach to client interactions
  • Experience and understanding of APIs and programming languages
  • Proficiency in Kustomer, Jira, Microsoft and other operating systems (Desirable)
  • A good sense of humour

How We Work
At Pexapark, we have our own way of doing things.

The secret sauce that makes up Pexapark's culture is made up of six ingredients:

-
Be an entrepreneur
  • We have a bias to action

-
Deliver "WOW"
  • What we do, we do well
-
Put the customer interest first
  • We help our customers succeed

-
Be accountable
  • Everyone at Pexapark is responsible for success, "If it is to be, it is up to me"
-
Systemic and data-driven
  • We evaluate our decisions for biases and overcome them through data and reflected processes

-
Be humble
  • We admit when we're wrong and don't blame each other

We Offer

  • The opportunity to join a stateoftheart software and services company to support the proliferation of renewable energy across the globe
  • A cool scaleup culture made up of an internationally diverse team of renewable energy experts and seasoned professionals
  • A highly flexible environment with hybrid working possibilities
  • Options for equity participation in our company
  • Opportunity to travel to company and industry events
  • The opportunity to substantially influence major decisions in the energy sector, supporting the transition to net zero
  • Company bonus scheme
We're proud to have a truly international team where everyone can contribute and have their voices heard.

Inclusive teams help to ensure every employee feels respected, empowered to contribute towards our mission, and able to progress in their careers.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

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