Receptionist/care Navigator - Grimsby, United Kingdom - Dr A Sinha
2 weeks ago
Description
Job Purpose Statement:
To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses
Key Responsibilities:
Telephone Duties:
These will include: Making appointments Prescription requests Giving out results General enquiries Arranging home visits Contacting other providers Handling incoming mail
General Reception Duties:
These will include: Greeting and directing patients Greeting and directing visitors Handing out prescriptions Making Appointments Responding to the needs of both Doctors and Nurses during surgery Health & Safety awareness (including handling samples) Fire Warden Duties as and when necessary Collecting monies from patients for non NHS Services Inputting and extracting information from the practice computer system General housekeeping e.g.
keeping the waiting areas and reception tidy Preparing the consulting rooms prior to surgery and tidying the rooms after surgery Mailing Post on a daily basis Open and close up the building as required Filing/Scanning/Read coding:Scanning letters in patients records on a daily basis and adding the appropriate read codes.
Summarising full patient records on receipt from the health authority Filing manual records when necessary and pulling manual records when necessary from Records Archive Room Repeat Prescriptions:
Dealing with requests for repeat prescriptions Raising prescriptions as per the practice protocols Dealing with any queries relating to repeat prescriptions General Administration Duties Completing and sending referral letters and proformas Actioning SystmOne tasks on a daily basis Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.
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