Office Administrator South West London - Marsh & Parsons

Marsh & Parsons
Marsh & Parsons
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

If you are looking to get into a company where you can grow, the Office Administrator role is the perfect place to start.

You will have a fantastic insight into both Sales and Lettings and the nitty gritty of how the business functions work.


With ongoing training, you will you learn how to coordinate your own office and meet the needs of the people around you.

From chipping in with Marketing projects, collating and updating sales pipelines and reports, to meeting and greeting everyone who visitsyour branch; you will understand the business, and our customers, inside out.


You will work with your office to help achieve its targets and KPI's by providing an efficient, responsive and customer focused administration support service to the frontline Sales and Lettings business.

As a representative of the brand, you will ensureevery costumer's experience is exemplary and your office presentation is always at the highest standard.

You will ensure all office administration is completed accurately, in a timely manner and to a consistently high standard in line with company policy andprocedures and all relevant regulatory and legal requirements.


Key Responsibilities:


  • Greet every applicant/walkin with enthusiasm
  • Where required, prepare Viewing Packs so your colleagues have the information they need to attend their appointments fully prepared
  • Answer the telephone in accordance with company service standards and forward calls to the relevant colleagues
  • Ensure all post delivered to the office is sorted and distributed to the relevant colleague and all outgoing mail is prepared, franked and taken to the Post Office in time for the last collection
  • Maintain and replenish, as necessary company stationery and office supplies and act as a point of contact for all issues relating to office equipment in the branch.
  • Produce letters and other relevant documentation in follow up to valuation and instruction appointments ensure that these are sent out within 24 hours of the appointments taking place
  • Assist with diary management ensuring all absences are recorded accurately in the HR Hub
  • Creating Sales Memorandum of Sales to accepted offers
  • Load new properties onto the database promptly and accurately. Ensure photos and floorplans are uploaded.

Skills and experience:


  • Knowledge of the Sales & Lettings process desirable
  • Working knowledge of RPS or similar desirable
  • Precise attention to detail, processing high volumes of work accurately yet to deadline
  • Excellent customer service skills
  • The ability to prioritise and manage pressure

_Benefits of working for M&P include:_
- _Great company culture and regular social events _
- _Bi-annual incentive trip, either hitting the ski slopes or enjoying the sunshine_
- _Cycle to work scheme_
- _Gym & retail discounts_
- _Extensive learning and development programme _
- _The chance to develop within a growing company_
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