Customer Support Advisor - London, United Kingdom - TechNET IT Recruitment Ltd
Description
Customer Support Advisor
Wembley, London
£23,000 - £26,000
35 hours a week '" Hybrid 3 days in the office
Working with a renowned international electronics FMCG business that takes pride in introducing cutting-edge products to both the consumer and B2B markets.
Some of what you will be doing:
- Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive and outstanding responses
- Ecommerce Support '" providing customer service to customers on our online stores
- Managing all incoming contact, identifying and assessing customer's needs whilst maintaining exceptional level of customer satisfaction
- Providing support through social media channels, WhatsApp and Live Chat
- Maintaining and improving upon existing KPIs and SLAs
Ideally, your skills and experience will include:
- Minimum of two years of experience in customer service role
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders
- Active listening skills
- Strong organisation skills whilst multitasking with high attention to detail
- Be confident with complaint handling/management, maintaining calm and clear communication
- Demonstrate excellent problemsolving ability in order to achieve resolution in a timely manner
- Be adept and attentive learner
- Be a team player, confident in working in a fastpaced environment
- Have the desire helping others
- Some experience of Zendesk CRM preferred, previous experience with other CRM also highly desirable.
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